Hi,
Could you please complete the following steps in order to detect the problem and find its solution:
1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty Twenty) and check if the problem remains.
2) Deactivate all of your plugins except Custom Admin Page and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
4) Contact us back with information about the results.
Hi,
Could you please complete the following steps in order to detect the problem and find its solution:
1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty Twenty) and check if the problem remains.
2) Deactivate all of your plugins except Custom Admin Page and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
4) Contact us back with information about the results.
Hi all,
I encountered the same issue on my website. I switched to twenty twenty-one theme and deactivated all the plugins excepted the maintenance one (my site is online), without any difference.
The first page appears in the admin menu lateral bar. The second and following can be created and edited, but are not visible. Parameters, as parent, for example, can be edited but are not taken into account.
Curiously, those pages appear in the “Admin Menu Editor” plugin setting screen, but as hidden (with a crossed out eye icon).
I hope that will help.
Other information:
– PHP 7.4
Hi,
Unfortunately, we cannot reproduce this problem on our local environment. Could you please contact us via our Help Center (https://support.bestwebsoft.com/) in order to detect the reason and find the solution.
It’s done.
The request number is #27006.
Hi,
We are glad that everything is fine now. Feel free to contact our support team with any questions in future. For more convenience, you can do it via our Help Center (https://support.bestwebsoft.com/) in order to receive a faster reply.
I will do it !
Thank you for your answer.
@isadem, How was this problem solved? I’ve deactivated all plugins and switched to the default theme and there was no difference.
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This reply was modified 4 years, 9 months ago by
ndmccain.
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This reply was modified 4 years, 9 months ago by ndmccain.
Hi,
We found the issue and we will fix it in the next plugin updates.
