Calendar is gone

  • Resolved JustJo

    (@justjo)


    3 years, 4 months ago

    Good morning,

    This morning when I open my calendar page to check everything looks good I found the calendar (list) is gone. The code is still there but nothing shows (I can see it working on my google calendar). Any ideas why?

    Thanks!

    • This topic was modified 3 years, 4 months ago by JustJo.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Room 34 Creative Services, LLC

    (@room34)

    3 years, 4 months ago

    It looks like there is no output for the calendar showing up in the page, so it’s possible there’s an error parsing the source calendar file, or it’s coming through empty.

    Please add debug="3" to your shortcode, then view the page the calendar is on (while logged in). There will be an “ICS Calendar Debugger” panel at the bottom. Please copy-paste the contents of that, along with the System Report from your ICS Calendar admin page, into an email to support — the email address is on the ICS Calendar admin page.

    Thread Starter JustJo

    (@justjo)

    3 years, 4 months ago

    I added the code and the page looks the same, the calendar section is blank. I have checked with two different browsers.

    Here is the system report:

    Site: Rising Phoenix / https://chimborazolodge.com/RP
    ICS Calendar: 10.5.1
    WordPress: 6.1.1
    Multisite: no
    Language: en-US
    WordPress Timezone: America/New_York
    Active Theme: Child Theme for Divi v.1.0 (Divi)
    Active Plugins:
      Akismet Anti-Spam 5.0.2
      Bluehost 2.12.15
      Forminator 1.22.1
      Photo Gallery by Supsystic 1.15.12
      ICS Calendar 10.5.1
      Photo Gallery 1.8.8
      Pretty Google Calendar 1.4.1
      Smart Slider 3 3.5.1.12
      Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder 2.4.2
      The Events Calendar 6.0.6.2
      WooCommerce Shipping & Tax 2.1.0
      WooCommerce Square 3.4.2
      WooCommerce 7.2.2
    Server:
      Linux / / 4.19.150-76.ELK.el7.x86_64 / x86_64
      Apache / HTTP/2.0 / 50.87.174.20:443
      MySQL 50723 / Localhost via UNIX socket
      PHP 8.0.25
    PHP Settings:
      allow_url_fopen: 1
      date.timezone: America/Boise
      default_charset: UTF-8
      display_errors:
      max_execution_time: 300
      memory_limit: 3048M
    cURL:
      version: 7.81.0
      host: x86_64-redhat-linux-gnu
      ssl_version: OpenSSL/1.1.1n
      libssh_version: libssh2/1.8.0
    • This reply was modified 3 years, 4 months ago by JustJo.
    Plugin Author Room 34 Creative Services, LLC

    (@room34)

    3 years, 4 months ago

    Yes, I would expect the calendar section to still be blank, but there should be an “ICS Calendar Debugger” tab at the bottom of the window. This will only appear if you’re logged in as an administrator. Click that to expand and get the debugging code.

    You should email it rather than posting it here, as it may contain sensitive information. I would also recommend deleting the System Report details from your reply above.

    Thread Starter JustJo

    (@justjo)

    3 years, 4 months ago

    Unless I am doing something wrong I can’t see anything on the bottom

    https://prnt.sc/zUFehgom5AQ8

    Plugin Author Room 34 Creative Services, LLC

    (@room34)

    3 years, 4 months ago

    You do have Administrator role on your user account, correct? Are you viewing the actual page on the front end or in a Divi visual editor? The admin bar at the top doesn’t look like it’s displaying quite right.

    Thread Starter JustJo

    (@justjo)

    3 years, 4 months ago

    Yes, I am the admin and I am not within the editor, just viewing the page while logged in WordPress

    Plugin Author Room 34 Creative Services, LLC

    (@room34)

    3 years, 4 months ago

    OK, thanks. It’s possible something is causing a PHP error that’s preventing the full page from rendering. Can you try temporarily switching on WP_DEBUG? Modify the line to define('WP_DEBUG', true); in your wp-config.php file then view the page to see if there are any errors? (Then immediately switch it back.)

    Thread Starter JustJo

    (@justjo)

    3 years, 4 months ago

    I just did, I don’t see any errors but you can check before I change it back, if you wish. I so appreciate your help!

    Plugin Author Room 34 Creative Services, LLC

    (@room34)

    3 years, 4 months ago

    Thanks, you can turn debug back off. I did notice briefly the AJAX “spinner” when I first loaded the page. I’m not aware of any specific issues with the AJAX feature in ICS Calendar, but it’s pretty new and hasn’t been extensively tested with different setups. It’s possible that’s the issue. I would recommend that you remove ajax="true" from your shortcode to see if the calendar will load without it. That will at least let us know if AJAX is the issue, or something else.

    Thread Starter JustJo

    (@justjo)

    3 years, 4 months ago

    YES!! once again you have helped me solved this issue. Thanks a lot and Happy New Year to you and yours!

    Plugin Author Room 34 Creative Services, LLC

    (@room34)

    3 years, 4 months ago

    Good to know. I’m not surprised that the AJAX setup doesn’t work 100% of the time, but I’ll work on improving it in the next round of updates. Happy new year to you as well!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Calendar is gone’ is closed to new replies.