Cahe Issue on Advanced Tabs?

  • Resolved Musiphilos

    (@musiphilos)


    8 months ago

    Issue Summary
    I’m using a shortcode both inside and outside the Advanced Tabs widget. Although the shortcode output should always be identical, the results vary depending on its placement.

    • Outside the widget: The shortcode displays the correct data.
    • Inside the widget (in a tab): The shortcode displays content from the previously visited taxonomy entity, not the current one — almost like a cache/reference issue.

    No caching plugin is active on my site, and I’ve tested with hard refresh.

    Context

    • Environment: Elementor Archive Template for a Custom Taxonomy.
    • Expected behavior: The shortcode should always render the current taxonomy’s data.
    • Actual behavior: Inside Advanced Tabs, it shows data from a previously visited (or random) category/entity instead of the current one.

    Support’s Suggested Workaround
    Chat Support suggested the following (video: https://d.pr/v/YgHCj7):

    1. Create a new Elementor container template.
    2. Add the shortcode inside that template.
    3. Use that template as the source inside the Advanced Tabs widget (instead of adding the shortcode directly).

    When I do this, even if just for one TAB, the issue disappears and ALL tabs show the correct content. This means there is a data reference issue happening.

    Conclusion
    This workaround works, but it points to a content reference/rendering issue inside the Advanced Tabs widget.

    Could you please advise if this is a known bug, and if there’s a more direct fix (without needing an extra template workaround)?

    Essential Addons for Elementor – 6.3.1

    Elementor – 3.31.3

    Elementor.comElementor Pro – 3.31.2

    • This topic was modified 8 months ago by Musiphilos.
    • This topic was modified 8 months ago by Musiphilos.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Amit Paul

    (@paulamit)

    7 months, 4 weeks ago

    Hi @musiphilos,

    Thanks for reaching out. We noticed you’ve already contacted our support team regarding this issue, and they’re actively looking into it.

    We kindly request a little more time for the investigation process, and we’ll get back to you with an update as soon as possible.

    Thank you for your patience and understanding!

    Plugin Support Amit Paul

    (@paulamit)

    7 months, 1 week ago

    Hi @musiphilos,

    I hope this message finds you well. It seems our support member replied you from the live chat you reached, and since we’re not getting any response from you regarding your issue, we believe that your issue has been successfully resolved. Therefore, we are closing this topic now.

    However, If you will need any further help in the future, feel free to open a new topic, and we will try to reach out to you as early as possible.

    Have a nice day!

Viewing 2 replies - 1 through 2 (of 2 total)

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