Poor business management ruined a great plugin

I had previously given a 4.5 star review because this has always been a great plugin for us from a functionality standpoint. I’ve been a long-time evangelist of the product and recommended it to countless clients and agency owners. So while I haven’t paid them any money since my LTD, I’ve certainly made them thousands of dollars via recommendations and referrals.

Unfortunately as others have also experienced, the creator decided to pull back on their LTD promises, accuse us of violating TOS, and try to force us into a paid recurring upgrade while acting like he was doing us a favor by cutting us a deal on the upgrade.

To be honest I’m not mad about someone needing to monetize their product in a different way to stay afloat. We all make mistakes (which is what I’m assuming cancelling the LTDs is all about), especially when we are getting started, and I generally like my plugin vendors to stay in business.

But what I AM disgusted about is the way they handled invalidating our LTD license, the accusations of misuse and the changing reasons they kept giving us for why we were in violation, the updates to TOS that were made in real time while I waited on an update to my support ticket, and the general way I was treated as a person.

I would never become a new customer of a company who treated people this way, and I certainly won’t continue to be a customer of this company as a result.

It’s a good plugin, but in my experience you literally cannot trust any promise or claim the vendor makes about the terms of your license.

• This topic was modified 8 years, 5 months ago by Denny.
• This topic was modified 8 months ago by Denny. Reason: Vendor changed terms of our LTD and invalidated our license