Bait and switch functionality

  • Earl_D

    (@earl_d)


    7 months, 3 weeks ago

    The plug-in is not really a full plug-in at all just an addon designed for the Pro version of their main plug-in. The functionality for nested folder display is non existent in the “free” version yet is it present in the UI and documentation. No problem with them doing that with a free plug-in but prominently mention that so time is not wasted trying to figure out why something presented as a function in the plug-in won’t actually be available without the pro version. Otherwise it’s just a bait and switch.

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  • Plugin Support Bruce

    (@ninjateamwp)

    7 months, 3 weeks ago

    Hi @earl_d ,

    Thanks for taking the time to share your thoughts and try out the plugin. I’m sorry to hear you felt we weren’t clear about the Pro-only features of the core plugin.

    Just to clarify, the Document Gallery addon is a totally free plugin, and nested folders is a feature not available in the free-version of the core only, but it is available in the free version of the Document Gallery addon.

    Also, we do list this clearly in our documentation here:
    https://wpmediafolders.com/docs/features/free-vs-pro/

    I completely understand how it can be frustrating if you saw the option in the UI and expected it to work with the core. Your feedback is valuable, and we’ll look at how we can make this distinction even more prominent in-plugin so it’s easier to spot without needing to check the docs.

    We appreciate you giving the plugin a try and sharing your perspective, it helps us improve for everyone.

    Kind regards.

Viewing 1 replies (of 1 total)

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