Backend not working – unabl to create forms

  • Resolved mike1503

    (@mike1503)


    6 years, 6 months ago

    I use Forminator on some sites with no issues.

    I have just installed on a new site – when trying to create a new form I am presented with a a blank screen.

    ?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Predrag – WPMU DEV Support

    (@wpmudev-support1)

    6 years, 6 months ago

    Hi @mike1503,

    White screen usually means that there’s a fatal error somewhere and it could be caused by a conflict with another plugin or a theme.

    Checking debug log should tell us more about what is causing the white screen.

    Can you enable debug log in your wp-config.php file (located in root WP folder) by replacing define(‘WP_DEBUG’, false); with this code:

    
// Enable WP_DEBUG mode
define('WP_DEBUG', true);

// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);

// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set( 'log_errors', 1 );
@ini_set( 'display_errors', 0 );

    Try to create a new form and when you see white screen again it should create debug.log file in your wp-content folder that could tell us what is going on.
    Can you please upload it to any file sharing service like GDrive or DropBox and share the download link here so we can check it out?

    Cheers,
    Predrag

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 6 months ago

    Hello @mike1503,

    I trust you’re doing well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day!

    Cheers,
    Nastia

Viewing 2 replies - 1 through 2 (of 2 total)

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