AVOID AT ALL COSTS!

  • royaltyhealth

    (@royaltyhealth)


    5 months ago

    It’s been years since we had a plug-in crash and take down our entire site but Tidio did just that! We had to get in contact with our host to remove the entire folder and it’s contents off of our cPanel. Looks like we will have to use a different live chat plug-in. Oh well!

Viewing 1 replies (of 1 total)
  • Plugin Support olektidio

    (@olektidio)

    2 months ago

    Hi there,

    We’re really sorry to hear about your experience.

    What you described is highly unusual. Tidio loads asynchronously, meaning it runs independently from the rest of your website’s core elements specifically to avoid disruptions or site crashes.

    We’ve reached out to you a couple of times to better understand what happened, but we haven’t heard back yet. Please check your inbox (and spam folder just in case), or feel free to contact us directly at support@tidio.net.

    We’d truly appreciate the opportunity to investigate this properly and help you get the best out of Tidio.

    We’re here to help.

Viewing 1 replies (of 1 total)

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