Authentication error

  • Resolved tibbie

    (@tibbie)


    11 months, 3 weeks ago

    Hi, 1) what sort of authentication is google merchant expecting? The download failed due to an authentication error. Please check your username and password in your feed settings and try again. 2) google merchant seems to be expecting Language Spanish and I cant change that to English, 3) and this error message – The product details in your file don’t meet Google’s requirements. Please correct the details and update the products again so they appear on Google. Any thoughts would be helpful.

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  • Plugin Contributor wpmarketingrobot

    (@wpmarketingrobot)

    11 months, 3 weeks ago

    He @tibbie
    1) In our feed settings there are no username and password settings so not sure where this notice comes from. What is the feed url? Could you share that with us?
    How did you upload the product feed? Read more about uploading to Google Merchant here: https://www.wpmarketingrobot.com/help-item/faq/how-do-i-upload-my-product-feed-to-the-merchant-center/

    2) In your merchant center click on the Settings & tools icon (gear icon). Select Data sources. click the three little dots under Actions and click “Edit countries” Set the correct country for the product feed.

    3) Under Products, check the “Needs attention” tab and check what kind of issues the products have. Click the issue to get more info about the issue so you can solve it or let me know here what it say’s

    Thread Starter tibbie

    (@tibbie)

    11 months, 1 week ago

    plse close thanks

Viewing 2 replies - 1 through 2 (of 2 total)

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