Hello,
Thanks for contacting us, and I apologise for any issues you’re having with the new version. Just so we have a better understanding of the situation, did you just update to version 5.0 of the plugin?
If you are updating from a version that’s pre-5.0 to a version that’s 5.0+, it could be that because of the renaming of a core php file (as of 5.0), the plugin got deactivated and that is why the shortcode (e.g. [product-catalogue id=’2′ excluded_layouts=’List’]) only appeared on the front end. You just need to reactivate the plugin after the update and your Catalogue should appear again.
Should there be no products or duplicate products in the plugin, after updating to 5.0+, it means that the upgrade/import didn’t complete correctly the first time around.
To rectify that, you do the following procedure.
– Backup up your site and database.
– Make sure you’re on version 5.0.0 or newer of our plugin.
– Delete all your products and catalogs. (You will not lose any of this data as it is all stored in the database tables for the old version of the plugin.)
– Then go the DASHBOARD screen in the plugin admin and add the following to the URL: &ewd_upcp_show_reset_settings=yes ( so, for example, if your URL looks like https://www.my-site.com/wp-admin/admin.php?page=ewd-upcp-dashboard then, after, it should look like https://www.my-site.com/wp-admin/admin.php?page=ewd-upcp-dashboard&ewd_upcp_show_reset_settings=yes )
– This will bring up a new button called “Reset Settings”. Click this button.
– Then immediately go and deactivate our plugin
– Update the plugin to the newest version (5.0.15 currently)
– Reactivate it.
– It will then restart the upgrade/import process. This can take a long time (dozens of minutes) if you have a lot of products. As long as it is running it will display a notice in the plugin admin. Once that notice goes away, you should be good to go.
