• Resolved timboc

    (@timboc)


    I have an event which repeats on the first and third Friday of every month. I was therefore delighted that the advanced option appears to offer this facility.

    However, whilst most of the repeat events showed on the correct dates, some didn’t! For example, for this current month, the events were on the first and second Friday. Another month had it on the first and fourth.

    I have got round this by creating two events, one repeating monthly on the first Friday, the other repeating monthly on the third Friday.

    However, there appears to be something amiss in the advanced settings. I would obviously prefer to have the single event repeating properly.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support epsupport1

    (@epsupport1)

    Thank you for bringing this to our attention.

    To help us investigate the issue further, could you please share a screenshot of the Date and Time Settings and the Repeat sections from the Event Settings metabox on the event’s edit page?

    We appreciate your cooperation and will be glad to assist you in resolving this promptly.

    • This reply was modified 4 months ago by epsupport1.
    Thread Starter timboc

    (@timboc)

    Hi @epsupport1

    Sorry for the delay in responding. I’m working flat out on a couple of different projects at the moment!

    Please find screenshot attached.

    Many thanks
    Tim

    Plugin Support epsupport1

    (@epsupport1)

    Thanks for sharing the screenshot.

    We have forwarded this to our testing team for further investigation.

    Plugin Support epsupport1

    (@epsupport1)

    Could you please update the events manually or edit the parent event?
    (Please note: Editing the parent event may result in the loss of existing bookings, so we recommend updating individual recurring events manually.)

    If the issue persists, could you please share a screenshot of the Date and Time section from the Event Settings metabox on edit event page, along with:

    • The dates on which the event is currently appearing, and
    • The correct dates where the event should appear.

    This will help us further investigate and ensure the events display as intended.

    Thank you for your cooperation and understanding.

    Looking forward to your reply.

    • This reply was modified 4 months ago by epsupport1.
Viewing 4 replies - 1 through 4 (of 4 total)

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