Hi @sccr410 ,
Thank you for reaching out to us we are here to help.
It will be helpful if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button.
You can do this by navigating to WooCommerce > Status > Get system report > Copy for support. You can either attach it directly or provide it via our secure PrivateBin.
We look forward to hear from you.
Best Regards,
Jamie
Hello @sccr410
Please let us know if the problem persists when using the release candidate version 2.9.5-rc1. You can download it here: PayPal Payments 2.9.5-rc1
Make sure to test it on both the block and classic checkout. We expect this version should resolve the issue, especially on the classic checkout.
We look forward to your feedback.
Kind Regards,
Krystian
Unfortunately this did not fix the issues for either the Classic or new Block Checkout
(wrong account at first)
Unfortunately this did not fix the issues for either the Classic or new Block Checkout
Hello @sccr410
We suggest you contact us directly for further assistance. We may need to examine your logs or extensions that you are using on your checkout page to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: Request Support.
Please make sure to include the URL of this thread in your ticket for reference.
Kind regards,
Krystian
Hello @sccr410
Since we have not received any further communication from you, we are assuming that your issue has been resolved.
Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread or you can request support here: Request Support.
Kind regards,
Krystian
