Hi, Our extra checkout fields are added to Woocmmecrce hooks present on the email template (woocommerce_email_customer_details, woocommerce_email_after_order_table). If your customized email template contains this hook then it will come automatically, Otherwise you need to hook with some custom coding. Can you please share the email customizer plugin name so that we can check the issue.
Thread Starter
Ben
(@creatureweb)
Thank you!
I’m using : https://wordpress.org/plugins/kadence-woocommerce-email-designer/
But I also disabled that plugin and the option was still not present.
Hi, We have tested our checkout plugin with the email customizer plugin you shared and we are getting all fields in order emails. Can you please confirm that you have enabled Show Field in Order Email settings under the advanced section of that field setting. Refer screenshot: https://tinyurl.com/ych5t7mo
As we haven’t heard back from you further, we assume that this issue has been resolved at your end and considering this ticket as closed. Please don’t hesitate to get back to us if you require any further assistance or clarifications from our end in the future. Thanks!
Thread Starter
Ben
(@creatureweb)
I’m so sorry for not responding sooner. I was able to correct the issue. No idea what went wrong but I uninstalled and reinstalled the plugin and got the option you shared n your screenshot but wasn’t getting it the first time through.
