ACH Webhook not working

I’ve gone through this and had posted previously about this issue here https://wordpress.org/support/topic/initial-ach-payment-on-subscriptions-set-to-pending/

We continue to have this issue where the Stripe webhook is not updating the order to paid. The original order is sitting as on hold with this notice in notes:
Charge py_1IxXXXXXXXXXXXXXXXXX is pending. Payment Method: JPMORGAN CHASE ending in XXXX. Payment will be completed once charge.succeeded webhook received from Stripe. Order status changed from Pending payment to On hold.

Yesterday the charge.succeeded webhook fired after the week of waiting for the payment to process and was successful however the order information didn’t update.

I can’t see any specific reason why it didn’t update in the logs on the site. So two questions:
1. What would I be missing that would make this not automatically update to paid?
2. Is there a way to automatically mark the payment as completed when processing the payment so it’s not a 5 day delay and then change it should there be an error on the payment?

Thanks in advance.

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