505 error message

  • Resolved MarkPGray

    (@markpgray)


    4 years, 3 months ago

    I posted this on the “Version 1.3.0 causing errors” post but realise it’s already marked as solved. Anyway….

    I’m having the same issue ie 505 message. I tried reactivation of plugin as suggested but still have the same problem.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author masteriyo

    (@masteriyo)

    4 years, 3 months ago

    Hi @markpgray

    When are you encountering this 505 error message exactly, can you please provide more details.

    Also, we would need more details to track the cause. As mentioned in another post where you commented, whenever issue occurs, please provide us the error message displaying in your browser’s console and network tab.
    Please check this diagnosis tutorial. With respect to which browser you are using you will fine instruction specific to each browser on how you can check the console error.

    Please provide with the screenshot of Console and Network tab, it will help us find the cause for the issue. In above tutorial link, it’s mostly for finding error in console tab but you should see Network tab as well beside the console tab in same horizontal tabs menu.

    Thanks.
    Sanjip S.

    Thread Starter MarkPGray

    (@markpgray)

    4 years, 3 months ago

    Sorry for not sending details.

    1. Clicked on Courses
    2. Clicked on Edit button
    3. Page briefly shows and then get ‘505 something went wrong’

    I’ll get back to you asap, once I have figured out how to send screen shots!

    • This reply was modified 4 years, 3 months ago by MarkPGray.
    • This reply was modified 4 years, 3 months ago by MarkPGray.
    Thread Starter MarkPGray

    (@markpgray)

    4 years, 3 months ago

    • This reply was modified 4 years, 3 months ago by MarkPGray.
    Thread Starter MarkPGray

    (@markpgray)

    4 years, 3 months ago

    Ok, figured out how to link images…

    • This reply was modified 4 years, 3 months ago by MarkPGray.
    Plugin Author masteriyo

    (@masteriyo)

    4 years, 3 months ago

    Hi @markpgray

    You can upload your screenshot to site like Imgur and then post the image link here.

    Thanks.
    Sanjip S.

    Thread Starter MarkPGray

    (@markpgray)

    4 years, 3 months ago

    I just tried snipboard, but they don’t seem to be showing. Will try Imgur.

    Thread Starter MarkPGray

    (@markpgray)

    4 years, 3 months ago

    View post on imgur.com

    View post on imgur.com

    Plugin Author masteriyo

    (@masteriyo)

    4 years, 3 months ago

    Thanks for the screenshot.

    Just like you added the screenshot of the console tab, can you please also add the screenshot of the network tab when the issue occurs. It would help us better understand the issue.

    Thanks.
    Sanjip S.

    Thread Starter MarkPGray

    (@markpgray)

    4 years, 3 months ago

    Hi, I deleted the plugin and then added it again and now it is not showing the 505 message.

    Sorry I didn’t take the screenshot of network tab when it was showing 505 message.

    Plugin Author masteriyo

    (@masteriyo)

    4 years, 3 months ago

    Okay, no worries.

    The previous similar issues that we encountered for other users were related to permissions. Deactivating and reactivating the plugin should have fixed the issue, however in your case seems like deleting and reinstalling the plugin might have done the trick. 🙂

    Marking this thread as resolved. You can create a new support thread if you face this issue again or for any other issue, we are here for you.

    Thanks.
    Sanjip S.

    Moataz Mohammady

    (@moataz-mohammady)

    4 years, 3 months ago

    Thanks for awsome plugin I got the same issue in both front and admin

    https://watch.screencastify.com/v/H6KlYe6txBCmcFZmDVEr

Viewing 11 replies - 1 through 11 (of 11 total)

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