403 error

  • Resolved ITCS

    (@dimath99)


    3 years, 1 month ago

    When trying to proceed with a PayPal payment I am getting the following error on the checkout page.

    “Something went wrong, please select another payment method”

    I searched the ModSecurity logs and found the below 403 error, it seems that your request is missing the proper nonce value, thus it is considered malicious.

    “Request: POST /?wc-ajax=ppc-create-order
    Action Description: Access denied with code 403 (phase 2).
    Justification: Test ‘TX:ANOMALY_SCORE’ against ‘@ge %{tx.inbound_anomaly_score_threshold}’ is true.”

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 1 month ago

    Hello @dimath99

    Thank you for reaching out to us, we are here to help.

    You might want to try to disconnect and onboard your PayPal account once again using the connect wizard (blue button “Activate PayPal”). The issue could be caused by your account details not being stored correctly on the site and this causing an access issue for your account (requests not being accepted by the PayPal server).

    Another thing you can try is to deactivate all other plugins (except PayPal Payments and WooCommerce) and see if there is another plugin causing a conflict.

    Please see if that helps and let us know if you got it resolved.

    Kind regards,
    Joost

    Thread Starter ITCS

    (@dimath99)

    3 years, 1 month ago

    Hi,

    I tried all the suggested solutions, but the problem remains. It seems that there is an issue with the post request.

    Request:

    https://website.gr/?wc-ajax=ppc-create-order

    Response:

    create_order_error {err: SyntaxError: Unexpected token '<', "<!DOCTYPE "...…ent=capture&enable-funding=venmo,paylater:2:94159, timestamp: ‘1678295160686’, referer: ‘www.paypal.com’, sdkCorrelationID: ‘f3569246eaa5f’, sessionID:

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 1 month ago

    Hello @dimath99

    The error “SyntaxError: Unexpected token ‘<‘” is often caused by the wrong details being sent to PayPal. This can be caused by the account details not being correct in the plugin or another plugin affecting the details being sent to PayPal. You already tried to onboard your account, so that is not the cause. Can you do a test purchase when you have all other plugins turned off (except WooCommerce and PayPal Payments) and replace the theme with the default Storefront theme.

    If that does not help, you might want to open a private ticket with us, so you can share logs and the system report with us, so we can take a closer look. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years ago

    Hello @dimath99

    Yesterday we created a fix that most likely resolved the issue that is causing the error “SyntaxError: Unexpected token ‘<‘, “<!DOCTYPE “……”. This fix will be included in our next release (2.0.4), but you can also try our beta release to test this fix now. You can download the current beta version here.

    Please let us know if that fixed your issue and if we can mark this thread as resolved.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years ago

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 5 replies - 1 through 5 (of 5 total)

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