2 problems for form maker

  • Resolved kareswebdesign

    (@kareswebdesign)


    2 years, 11 months ago

    Hi there, I have 2 questions to the survey maker:

    1. When I do not enter an answer, but field is set to required, Im getting a german not message, but my site is in english, How can I change this message to english wording? https://imgur.com/a/17Mfl3p
    2. I have set a redirection page. https://imgur.com/a/2UvW4va
      But the survey is not redirection to it. It useses standard behavoir isntead. How can I change?
    3. A function I really miss: It would be great to give the user the possibility to write a note directly under his answer to explain his answer. Like this the only chance is to set up a “new question” under the questio before with a text input.

    Martin

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jasmine

    (@hyenokian)

    2 years, 11 months ago

    Dear @kareswebdesign,

    Thank you for the topic.

    Please find the answers to your questions by points below.

    1․ We have checked and noticed that you are using the WP Rocket Cache plugin.
    Please note, that the problem may be connected to the cache.

    See the screenshot below:

    View post on imgur.com

    So, please make a DB backup for your safety (you can use UpdraftPlus). 
    Then, clear all the caches. 

    Make sure the cache is excluded on the page where the given survey is enabled. 
    After clearing the caches, please try to check the case with either the Incognito mode or another browser/device. 

    2. We passed the survey 2 times and were redirected to the “Thank you page” you created.
    This problem can be connected to the cache as well.

    3. I want to mention, that the plugin has the User Explanation feature available for usage.
    To find the feature, head to the Surveys page > particular survey > particular question and click on the three dots under the question.
    Then, tick the User Explanation feature.

    See the screenshot below:

    View post on imgur.com

    Thank you.

    Thread Starter kareswebdesign

    (@kareswebdesign)

    2 years, 11 months ago

    Hi there,

    thanks for clarifying. But I have to say the language problem does not have something to do with WP Rocket. I have disabled it completely and tested again, on a different browser not logged in. Its still in german. Maybe you have an other hint.

    Problem 2 seems to be solved.

    Thanks for the hint with the user comment – working fine. Would be nice if I there would be a textarea label possible. Like this there is just a white box. Would be good to tell the user that its welcome that he explains his answer here detailed.

    I have submitted my form several times now. Sometimes the form is giving me the alert message that I have to give an answer, but I already did. Its completely random – sometimes its all okay but sometimes the user has to give an anser again (in my case click on the stars again) Here is a screenshot of this.

    View post on imgur.com

    As you can see I have a dark and bright layout – There is a switcher installed. I added some CSS so that the form looks good on dark and bright design. But when you submit the form, all spinning objects and also when I choose text, it is in black, so they are not visible on my dark theme. Is there any possibility to have access to the css of the text that is being displayed, e.g. “Please wait”, so I can adjust text-color to my dark and bright theme?
    Martin

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 11 months ago

    Dear @kareswebdesign,

    Thank you for your reply.

    As to the German translation, you have written these texts manually, which is why it is displayed like that.
    The plugin has the Required Questions message option available for usage. So, you can change the text and write the one you prefer for it. 
    To find this option, you can go to the Surveys > particular survey > Settings tab. 

    See the screenshot below:

    View post on imgur.com

    As to the texts, you need to click on the Inspect Element and find the corresponding selectors. Then, give the CSS code to the selectors. 

    By the way, these are the necessary selectors:

    ․ays-survey-loader-text
    ․ays-survey-thank-you-page

    Thank you.

    Thread Starter kareswebdesign

    (@kareswebdesign)

    2 years, 11 months ago

    Thanks, I did no see this option. Now I could change the language.

    But Im still having problems to change the color of the “please wait”. I tryed your class with color: #f4f4f4 !important; – did not work.

    Then I fetched the CSS path and tried this

    div.ays-survey-section.ays-survey-results-content div.ays-survey-section-header div.ays-survey-results div.ays-survey-loader div.ays-loader

    Also does not work. Any other suggestions?

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 11 months ago

    Dear @kareswebdesign,

    Thank you for your reply.

    Our Development Team has created a new CSS code to achieve your desired result.
    So, please take the following CSS code and insert it into the Surveys > particular survey > Styles tab > Custom CSS option.

    .ays-survey-container .ays-survey-thank-you-page,
    .ays-survey-container .ays-survey-loader div.ays-survey-loader-text {
    color: #f4f4f4 !important;
    }

    Please check this and let us know about the outcome.

    Thank you.

    Thread Starter kareswebdesign

    (@kareswebdesign)

    2 years, 10 months ago

    Thank you! Works now!

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 10 months ago

    Dear @kareswebdesign,

    Thank you for your reply.

    Glad to hear that the CSS code was of help to you to achieve your desired result.

    If your query is resolved please take a moment to rate and review the plugin or support.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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