If you can’t log in to WordPress.com, the next step depends on what you’ve lost—your password, your email access, your phone number, or your account itself. This guide helps you find the path that matches your situation, from a quick password reset to verifying your identity with our support team.
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Locked out and can’t reach support? You don’t need to log in to use the Account Recovery form. If every other path on this page sends you back to a login screen you can’t get past, that form is the way through.
Before you follow the steps below, check that your site is hosted on WordPress.com.
Visit our Site Profiler, enter your website’s domain address, and click the Check site button.
Under Hosting Information, if the provider is WordPress.com, the steps on this page will help you recover your account. If you see anything other than WordPress.com, you are using self-hosted WordPress — contact your host to recover access there.
Pick the section that matches your problem. Each option links to step-by-step instructions.
If you still have access to the email address you used to sign up, you can reset a lost password from the login screen. If the password reset email never arrives, or you no longer have access to that email, learn tips for how to log in without your old email address.
Here are some ways to find the username or email address you used for your WordPress.com account.
Learn how to log in without your old email address.
If two-step authentication is sending SMS codes to a phone number you no longer have, here is some guidance on how to log in after changing your phone number.
Learn how to restore a closed account. You do not need to use the Account Recovery form for closed accounts.
If none of the above describes your problem, you can prove ownership of your account through the Account Recovery form. See Verify your account ownership to learn how to find the information you will need to fill out the form.
Once you’re logged back in to your account, take a few minutes to set up safeguards so you don’t get locked out again:
- Set up account recovery email and SMS so you have alternative options to recover your account.
- Enable two-step authentication and save your backup codes somewhere safe.
- Update your email address to keep the email on file current so password resets reach you.
