can’t edit my sites
-
I can not edit/manage my sites Brown’srivergolf.com/HJLstudio1.com. This mess happened last year also. I get a “you don’t have any sites yet” when I try to contact you about this. Last year it was a mess to unwind because you changed the dashboard and didn’t tell anyone. I opted out of using the new dash and after several “engineers” one finally showed me the way to log in. The help/support keeps saying “you don’t have any sites yet” and AI (artificial idiots!) keep saying I am not a “paid plan” subscriber when I was auto renewed on Feb 19 for $19.00 transaction #114577623. I need to talk to a human/engineer. This needs to be fixed, it is costing me money in the $1,000s and I will bring legal action if this mess is not clean up imediately!!!
-
Hi there, really sorry you’re dealing with this, especially when it’s affecting your business directly.
The “you don’t have any sites yet” message in the support widget is a known account-state issue that trips up the automated system and makes it think you’re a new user. It doesn’t reflect what’s actually on your account, but it does block the normal support flow, which is why you keep hitting a wall.
Because this involves your billing record, site permissions, and dashboard access, it needs someone on the WordPress.com staff side who can look at your account directly. No one in the community forums has access to that.
The best path forward is to reach WordPress.com support here: https://wordpress.com/help/contact
If the contact form also gives you the “no sites” error, try this workaround: go to that URL while logged in, and manually type your site URL into any field that asks for it. Some users in this situation have also had luck reaching support through the Twitter/X account @WordPressDotCom, which is monitored by staff.
Keep your transaction number handy (you’ve already got it, which is great) because that’s what the engineer will use to pull up your billing record and reconnect everything on the backend.
Hope this gets sorted quickly.
-
Hi, sorry you’re dealing with this again, saw that no staff member responded. The “you don’t have any sites yet” message is a known account-state issue that has caught a number of people since the dashboard changes. It does not mean your sites are gone or that your plan is invalid — your billing record and your sites still exist on the back end. The problem is that your session is not correctly reading the site associations tied to your account.
A few things worth trying before you reach support:
Try the classic dashboard directly
Go to https://wordpress.com/home in one browser tab, then try opening https://brownsrivergolf.com/wp-admin and https://hjlstudio1.com/wp-admin directly. Sometimes bypassing the main dashboard and going straight to the site-level admin works when the account hub is showing the wrong state.
Clear everything and try a fresh session
Log out of WordPress.com completely, clear your browser cookies and cache (or use a private/incognito window), then log back in and go directly to https://wordpress.com/sites. A stale session cookie is sometimes what causes the account hub to display an empty state even when sites exist.
Force the correct account
If you have ever had more than one WordPress.com account or email address, it is worth confirming you are logging into the exact account your subscription and sites are tied to. The billing transaction number you have (114577623) is the fastest way to confirm this with staff.
Once you are in with a staff member, your transaction number and the domain names should be enough for them to locate and reattach your sites to the correct account on the back end. This is fixable — it just needs someone with database access to sort out the association.
Hope this moves quickly for you.
-
You don’t have any sites at the account very55309fa6f07 you created six months ago. Log out from here and log back in to your correct account.
If you can’t log in to WordPress.com, the next step depends on what you’ve lost—your password, your email access, your phone number, or your account itself. This guide helps you find the path that matches your situation, from a quick password reset to verifying your identity with our support team. In this guideCheck where your site is hostedFind your situationI forgot my passwo -
-
The “you have no sights” popping up again is caused by the host of my sites, WordPress, and this not the first time. They make changes to the log in process without notification and leave subscribers to figure out how to get into the management side of their websites. The last time (1 year ago) I finally got through the “you can’t talk with a human because you are not the owner of a “paid Plan” (which I am and have the verification number for the auto-payment) I had to advise I was reviewing my legal options and had to hard copy my issues with WordPress directly to the CEO of Automatic. These reoccurring issues highlight the limits and disadvantages of having AI baby sit your subscribers and isolating your customers from actual people that can help. I have 2 sites, one is for my golf course, and to not be able to edit and advise the dates/order of play/players invited/cost to play/position of players tee time and the purse for each round for our annual 4th of July tournament will cost me $100s/$1,000s? due to players dropping out because of lack of information. My other site is a Screenwriting/book publishing studio and not being able to communicate and message my producer base is jeopardizing a 3 picture deal I have been working on for 5 years that may cost me $1,000s if the production company involved decides to pull the plug. These lock outs are costly,frustrating and are cause by “Automatic” relying on Artificial Idiots as opposed to offering at least a Misery Engineer to try to unwind these messes..
-
And again: you are simply logged in tot the wrong account! You created very55309fa6f07 only a few months ago, so that account cannot own older sites!
Your “They make changes to the log in process without notification and leave subscribers to figure out how to get into the management side of their websites.” is totally false!
Simply read the reply you got at https://wordpress.com/forums/topic/cant-edit-my-sites/#post-4106663 and act accordingly and your ‘problem’ is solved!
-
This why I don’t use forums. People makes disrespectful assumptions and treat others like idiots for sport. I have been a “paid subscriber for over 10 years. The “creation” you speak of was insisted upon by WordPress engineer Scott who had me use an older email of mine to gain access. I am not using the wrong account, WordPress us using the wrong account! I have repeatedly informed them that the account they used in the beginning years ago was closed/discontinued and that they needed to update my email information, but they did not,they used another email that has been dormant for years to fix this mess before and now they don’t recognize it. I really don’t appreciate your calling me a liar. WordPress engineers themselves told me that the log in dash board was “upgraded” and to watch the tutorial on how to use the new format. They did not notify of the “new” login procedure! I finally got engineer Scott to help me and he said just opt out of the new format and you can use the past version, and he loaded that for me and it has been working for about a year. If the fix is so easy as you put it how about dropping the disrespectful replies and walking me through it. I am 76 years old,have a law degree, and own 4 businesses, I am not as stupid as you imply!
-
As you simply refuse to read the solution and act accordingly, it ends for me at this point.
-
Typical forum drama, you offered no solution that I “refused”, you bailed when the facts began to overrule your assumptions. I have calls and emails into Matt,Mark, and Christine. I always start out of respect at the low level, but as soon as the solution goes circle and sideways I go to the top. I advise you not advise.
-
I’m experiencing a similar problem with my website. Recently, I haven’t been able to edit my site at all, even though everything was working fine before. I’ve tried clearing the cache and using a different browser, but the issue still persists. Has anyone found a solution or figured out what might be causing this problem?
-
These issues are AI misunderstanding and assigning log ins to the wrong email. I had to go to the top of the company last year when this happened and I have calls and emails in to Matt/Mark and Christine to get an engineer to sort this out again. I’ll post the results when I hear back.
-
Hi everyone,
I understand how frustrating this is, especially when it’s preventing you from managing sites you’ve maintained for over a decade.
Because this involves account access, site ownership, and billing verification, it’s something that needs to be handled privately by our support team — the forums aren’t equipped to help with account-specific issues like this.
The fastest way to get this resolved is through our Account Recovery form:
👉 https://wordpress.com/wp-login.php?action=recovery
Fill out as much information as you can — your transaction ID, the email address associated with your original account, and your site URLs (brownsrivergolf.com and hjlstudio1.com) will all help our team locate your account and restore your access quickly.
You can find the full walkthrough of the recovery process here: https://wordpress.com/support/account-recovery/
Once submitted, our team will follow up with you directly.
Have an amazing one!
-
I just spent another 3 hours following your message to restore. If I do not hear from a “human” that can unwind this access mess within 72 hours at (email visible only to moderators and staff) or 802-556-3221 I will call Matt/Mark and or Christine to inform them of the impossible dead end circus of so-called help I am being offered and advise them of my monetary losses and what options I may have to pursue to remedy his situation.
-
Hello @very55309fa6f07
I am sorry for the trouble and understand the concern!
For payments processed at WordPress.com, you’ll find a transaction ID in your PayPal account.
Could you find your PayPal transaction ID using this guide: Find your PayPal transaction ID or check it from your PayPal account using these steps and mention it by sending an email to us at help@wordpress.com.
Please don’t paste the transaction ID on this forum thread, but instead please email it to help@wordpress.com
That will help us confirm your ownership of the account in which you have brownsrivergolf.com and hjlstudio1.com and help restore access to your WordPress.com account.
Looking forward to hearing from you via email, and helping you further!
-
The 3 payments I have auto paid you this year were taken from my bank directly through an auto pay arrangement with you and not PayPal. They are: Jan. 7th 2026 for $50.88 (hosting fee ?) I have the transaction #s the bank gave me for these payments but you asked me to not post them here. The next auto payment you took was Jan.14th 2026 for $19.00 (domain fee?) the next auto payment you took was Feb.20 2026 for $19.00 (domain fee ?) The bank has other numbers and are not sure just what you want as their transaction numbers are 15 digits not the 17 digits you are asking for. They said to just add oo to the front of the number or call them back with more information. I certainly could and should be forgiven for wondering after all the time and effort I have spent on getting my paid account to give me access to it that enough effort has been expended for you to simply open access to my sites and communicate with me on my harrylaughy0@gmail email for all payment and site verification. You have the information that my sites are paid, I have informed you several times that the email address I originally set up my account with you was accidentally deleted and I offered you my new gmail but you insisted last time this mess happened that I use an idle email that I seldom use so I offered that to you and it worked until last month when the same issue block me out of managing my sites again. Please help me fix this mess.
-
Hi @very55309fa6f07! Since account recovery involves sharing details (like transaction IDs) that shouldn’t be disclosed publicly, I’ve emailed you so we can continue there. Please find my message and respond via email to continue.
Have a great rest of your day!
- The topic ‘can’t edit my sites’ is closed to new replies.
WordPress.com Forums 