Tuesday Tips

In this week’s Tuesday Tip, Tom Jennings says “Don’t act smarter than a 5th Grader.” In today’s world, many people hate complexity when it comes to communicating. Keep it simple. Watch the latest.

Tom Jennings reminds us to slow things down in this week’s Tuesday Tip. One of the easiest and simplest techniques to productively respond when working with a customer is to slow things down and get used to working with silence.

In this week’s Tuesday Tip, Tom Jennings talks about the importance of encouragement. No matter what our level of experience or personality type, this seems to be one thing that we all need and appreciate.

In this week’s Tuesday Tip, Tom Jennings reminds us that when you’re trying to get your customers to buy into the flooring experience that you’re creating for them, it’s a positive descriptive story. This will make the difference.

Tom Jennings shares his experience that a majority of flooring buyers are highly influenced by sellers who show them what is possible or how to solve a problem in this week’s Tuesday Tip.

Tom Jennings talks about the importance of making the ending magnificent in this week’s Tuesday Tip. While the goal is obviously not to make mistakes at any juncture, it’s the final few minutes of a presentation that will be the most memorable to a customer. 

In this week’s Tuesday Tips, Tom Jennings reminds us that the easiest mistake that you can make in a confrontation is slipping from purely factual content to opinions stemming from your emotions. Remember, when it comes to confrontations, stick to the facts.

The sale has been made. The paperwork is done. But that doesn’t mean your work is done. In this week’s Tuesday Tip, Tom Jennings talks about the importance of creating a care package for your customer. The goal is to be memorable and do the unexpected and you will build a relationship instead of just making a sale.

In this week’s Tuesday Tip, Tom Jennings shares why scheduling professionally is one of the most critical things that we do.

In this week’s Tuesday Tip, Tom Jennings shares his belief that managers should always convey an attitude of “what can I do to help you learn?”

In this week’s Tuesday Tip, Tom Jennings reminds us that continually correcting a customer will not likely get them to change their opinions. Sometimes, it’s better to let it pass.

Tom Jennings discusses why it’s important to ensure that the customer understands that the work is being done for their benefit, not yours. Always be upfront with substrates. Watch the latest in this week’s Tuesday Tips.