We recommend reviewing and updating your website content at least once a quarter to keep it relevant, improve SEO, and reflect any business changes. However, update frequency depends on your industry and goals.

No problem at all! We offer a website diagnostic service for $50 (non-refundable), where we’ll take a thorough look at your site to identify the cause of an issues. After the review, we’ll share a summary of our findings along with recommendations on the next steps you can take to get everything running smoothly.

We specialize in most major platforms including WordPress, Joomla, Wix, Squarespace, Magento, Shopify, and custom-coded sites. If you’re unsure, feel free to contact us with your website link and we’ll confirm support after checking.

Yes, we typically require admin or editor access to your website and hosting (if applicable) to carry out updates or troubleshoot issues. All access details are handled confidentially and securely.

Most content updates and minor fixes are completed within 3 business days, depending on the complexity and scope of the task.

Our minimum service fee starts at $55/hour, which covers basic content changes or minor troubleshooting. We’ll always confirm the scope and cost with you before starting any work.

We typically charge by the hour to ensure a more cost-effective approach for our clients. You’re welcome to submit multiple changes in a single request. Our team will evaluate the full scope of work and provide a consolidated quote along with an estimated timeline for completion.

For urgent requests, you may opt for our Express Support Service at a rate of $85/hour.

Please note that express support is subject to developer availability. In order to accommodate urgent timelines, the task may be assigned to the next available developer, which may not necessarily be your regular website developer.

We will always do our best to prioritise and assist you as promptly as possible.

Complex fixes such as plugin conflicts, layout issues, or theme troubleshooting are quoted individually based on the estimated work involved. We’ll provide a detailed breakdown and estimated timeframe before starting.

Yes, full payment is required upfront before work begins.

In most cases, our team will successfully identify and resolve the issue. However, if the problem cannot be addressed due to external limitations, we will provide information on our findings. Please note that the initial diagnostic fee of $50 is non-refundable, as it covers the time spent assessing the issue. If additional troubleshooting has been paid for and the issue remains unresolved, that portion of the payment will be fully refunded.