Application Support & Maintenance
Expert L2/L3 support for businesses needing to free up their teams for innovation or requiring a dedicated partner to take full ownership of their platform. Guaranteed SLA-backed stability so you can focus on your business, not your IT.
Is Your Product Stuck in "Maintenance Mode"?
Whether you have a growing in-house team or no developers at all, we provide the engineering stability you need to scale.
You have a team, but:
Innovation is Stalled
Your best developers are trapped fixing minor bugs and handling server issues instead of building new features.
High Technical Debt
Your system is built on aging technology (Legacy Code) that your current team is hesitant or unable to modernize.
You have no team, and:
The Freelancer Loop
You are tired of the "search-onboard-replace" cycle. Every handoff results in lost context and higher costs.
The "Black Box" Problem
You have no visibility into your infrastructure. You only find out something is wrong when customers start complaining.
Security & Vendor Lock
All access keys are held by one person, documentation is missing, and your business is one resignation away from a crisis.
Bottom Line
Every hour of downtime or technical delay isn't just an IT issue — it's a direct hit to your marketing ROI and customer trust.
The Difference: From Reactive Fixes to Managed Stability
Comprehensive Application Coverage
We don't just fix bugs; we take full responsibility for your platform's health across two professional levels.
Maintenance & Monitoring
- 24/7 automated platform monitoring with incident resolution during business hours.
- Security updates and dependency management (OWASP standards).
- Environment optimization and cloud cost control.
Focus: Keeping the system running and secure.
Engineering & Evolution
- Deep-dive bug fixing and code-level troubleshooting.
- Legacy code refactoring and modernization.
- Third-party API updates and integration maintenance.
Focus: Solving complex technical issues and improving the codebase.
Technical Audit
Before we commit to anything, we need to understand your actual state. No fluff — just an honest, actionable picture of where you stand.
A focused 4-hour technical assessment that maps your infrastructure, stack, security posture, and deployment risk. You get a prioritized report — not just a list of problems, but the business impact of each one.
You walk away knowing exactly why your team is struggling and what it will cost to fix it. No commitment required.
If you proceed to a support plan, the €200 is fully deducted from your first month.
Book Your AuditInfrastructure & "The Pulse"
- Access audit — VPN, SSH, Cloud Console, Git, CI/CD
- Environment mapping — is there a staging environment, or is everyone testing in production?
- Server CPU/memory log review — spotting silent spikes and errors
Stack & Dependency Health
- Version check — Node.js, PHP, framework versions; EOL identification
- 3rd-party integrations inventory — Stripe, Twilio, AWS S3, etc.
- Automated dependency scan for high-priority security vulnerabilities
Deployment & Documentation Reality Check
- How hard is it to push a hotfix to production? Manual = high risk
- Run the app locally from the README — if it fails in 20 min, documentation is dead
- Backup verification — when was the last backup? Has recovery ever been tested?
Knowledge Transfer & Setup
Once the audit is complete, we move to a structured onboarding phase. Our goal is to gain full visibility and take responsibility for your platform without interrupting your business operations.
Unified Access
We consolidate all credentials and set up secure access management.
Communication Hub
We launch a dedicated Slack channel for real-time interaction and incident reporting.
Knowledge Base
Our engineers create or update runbooks — technical manuals on how to restart, deploy, and manage your specific system.
Managed Stability & Growth
Your platform is now under expert care. We don't just wait for something to break — we proactively manage its health.
Incident Management
Any issues are identified by our 24/7 monitoring and resolved within your chosen SLA.
Continuous Maintenance
Regular security patching, library updates, and code optimizations.
Transparent Reporting
Every month, you receive a detailed breakdown of solved incidents, infrastructure health, and cost optimization tips.
Faster Response with AI-Powered Tools
We apply custom AI models to our workflow to minimize manual labor and human error.
Instant Diagnosis
AI pre-analyzes server logs to find root causes of incidents 2x faster.
Automated Code Review
Every patch is pre-screened by AI for security anti-patterns before reaching a human engineer.
Predictive Maintenance
We spot patterns that signal potential failures before they happen.
AI accelerates diagnosis, review, and test generation. Every commit is owned and signed off by a named WebbyLab engineer. "The AI made a mistake" is never an acceptable explanation.
Your code is processed under a strict Bring Your Own Key model. It never trains external AI models.
Pick your coverage tier
All plans include SLA-backed support, a dedicated contact, and transparent monthly reporting. Upgrade or expand at any time.
- 1 production server monitoring
- 10 hours technical support
- SLA 9–18 CET, Mon–Fri
- Incident response & bug fixing
- Monthly health report
- 3 production servers monitoring
- 20 hours technical support
- SLA 9–18 CET, Mon–Fri
- Incident response & bug fixing
- Security & dependency audits
- Monthly cost optimization review
- 5 production servers monitoring
- 30 hours technical support
- SLA 9–18 CET, Mon–Fri
- Incident response & bug fixing
- Full security & OWASP review
- Infrastructure cost optimization
- Feature development capacity
- Unlimited server coverage
- 30+ hours guaranteed support
- Extended or 24/7 SLA windows
- Dedicated engineering team
- White-label or NDA arrangements
SLA commitment
Numbers we stand behind
We're a technical partner, not just a vendor
We've worked with Brain, MHP, Epicentr, and dozens of SMBs across Europe. We know what breaks and how to prevent it.
Not a sprint team that disappears after launch. We maintain long-term relationships because we actually care about your system's health.
That number doesn't happen by accident. It reflects trust built through transparent processes and delivered results.
We survey regularly. The score is high because our engineers communicate like partners, not like ticket-closers.
Our quality management processes meet international ISO 9001 standards — ensuring consistent, auditable delivery across every engagement.
"We stopped worrying about the platform the moment WebbyLab took over. For the first time in years, our CEO isn't also our de-facto IT director."
"Before WebbyLab, every deployment felt like a gamble. Now we push updates with confidence — they've documented everything and the process just works."
"We had a critical security incident with a freelancer's leaked credentials. WebbyLab cleaned it up in hours and put controls in place so it can never happen again."
"The monthly report alone is worth it. For the first time I actually understand what's running, what it costs, and what needs attention — without having to ask twice."
"We went from a 2-day average bug fix turnaround to same-day resolution on anything critical. That difference is real money saved on every incident."
"I used to dread Mondays after a weekend of silence from our previous dev. With WebbyLab, the platform just runs. I haven't thought about infrastructure in months."
Security-first approach
We follow OWASP standards and embed security review into every sprint. Our SDLC prohibits hardcoded credentials, mandates dependency scanning, and includes automated security checks in CI/CD.
What we support
We cover the JavaScript (Node, React, Vanilla), PHP ecosystem and React Native mobile apps — the stack powering the vast majority of World SMB web and mobile products.
Running a different stack? Tell us what you have →
Start with a €200 audit.
Get tech peace of mind.
Fill out the short form and we'll respond within 1 business day. Six targeted questions help us understand your situation before the first call — so we skip the small talk and go straight to what matters.
If the audit confirms we're a fit, the €200 is credited toward your first month of support.