HOW WE ARE DIFFERENT
CLEANTRAK – SMART TRACKING AND REPORTING
Our proprietary CleanTrak system allows us to track, monitor and report in real-time. By confirming identity, location, timing and task completion, CleanTrak gives us an unprecedented level of control and immediate notice if a service is not on track.
FIVE STEPS TO QUALITY CONTROL
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VERIFY
Service personnel identify themselves at a discreet QR code using their smartphone. GPS and facial recognition technology to verify that this is the authorised personnel, in the right place at the right time.
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SIGNAL
The system sends a real-time signal confirming the task has been started.
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UPDATE
Service personnel check their smartphone for additional instructions from the Vivid Customer Support centre team, and carry out the tasks required, including any new directives.
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CONFIRM
Service personnel confirm that all tasks were actioned and attended to, and scan themselves out of the building.
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REPORT
The system creates a record of the activities at your site, ready for reporting review and analysis.
CONSISTENT QUALITY
At Vivid, we are committed to exceeding your high standards by ensuring our staff are exceptionally well-trained and motivated to deliver outstanding results.
Each Vivid employee assigned to your site undergoes rigorous training tailored to meet your specific safety, security, and quality requirements, ensuring they are fully prepared to maintain the highest standards from day one.
We believe that recognition and rewards are key to fostering a culture of excellence. Our incentive program is designed to acknowledge and celebrate high performance. This not only boosts morale but also drives our commitment to consistently deliver superior service.
To further enhance our service quality, we employ the advanced CleanTrak automated smart workflow system. This state-of-the-art technology provides real-time insights into the status of our operations, enabling us to monitor and address any potential issues proactively. By identifying and resolving minor concerns before they escalate, we ensure seamless service delivery and maintain the integrity of your work environment at all times.
With our comprehensive training, robust incentive program, and cutting-edge technology, Vivid is dedicated to providing a clean, safe, and secure environment that meets and exceeds your expectations.
Internationally recognised, independently certified standards
- ISO 9001 Quality Management Standard
- ISO 14001 Environmental Management Standard
- AS/NZ 45001 Work Health and Safety Standard
- HACCP General Principles of Food Hygiene
High security
Our bespoke inhouse managed system, CleanTrak, is designed to provide unparalleled security and peace of mind by utilising advanced facial recognition technology. This ensures that only pre-approved, inducted personnel with verified references and up-to-date security clearances are granted access to your premises for cleaning and maintenance.
We understand the importance of maintaining a secure environment, which is why no individual will be permitted to enter your site without undergoing thorough checks to confirm their identity, references, and work permits. This multi-layered verification process is conducted not just once but repeatedly to ensure compliance with your security protocols.
Fast response
Work takes place at all hours, in all kinds of spaces. From commercial buildings to airports and data centres, because our clients’ businesses operate around-the-clock, our Customer Service Centre operates 24/7.
Our CSC is staffed by a team of highly skilled customer service professionals who are fully trained in customer experience, emergency response and incident management procedures.
You can depend on us to answer your call quickly. If there’s a problem, we’ll address the issue within the hour. You’ll be updated with progress and informed as soon as the issue is resolved.
You can also contact our CSC to:
- Report emergencies
- Send service requests and reminders to individual cleaners via CleanTrak
- Submit ad hoc cleaning requests and work orders
- Arrange special or periodical services
- Order supplies.
SUPPORT FOR YOUR ENVIRONMENTAL KPIs
We’re committed to reducing our environmental impact – and helping our clients to do the same. For example, our sustainable procurement strategy is designed to minimise negative environmental impacts by ensuring products that are purchased:
- Conserve natural resources, materials and energy
- Maximise recyclability and recycled materials
- Reduce toxicity to our natural environment.
Whenever possible, we look for products which are Forestry Stewardship Council (FSC) or Good Environment Choice Australia (GECA) certified.
WHAT OUR CLIENTS SAY
Our clients value our ‘can do’ attitude, flexibility and accountability.
Aviation Ground Operations Training and Standards Officer
The team at the airport are friendly and efficient!
Shared Workspace Operations Director
Vivid are an excellent partner and extension of our business. We are grateful for their support and ongoing commitment.
