Frequently Asked Questions
We connect our Sync Engine with your website or CRM to automatically import attractions and events into our system. The sync runs daily to check for any updates or changes that have been made and seamlessly refreshes the content across the widget, branded apps and interactive kiosk. Designed for maximum flexibility, you can also create & edit new content via admin mode in the widget for anything that does not already exist on your website/CRM.
In our Analytics Dashboard, you will have access to widget/app usage metrics including: total users, average session duration, number of sessions, pageviews and app downloads for both iOS and Android. Additionally, you can view usage by device (widget vs iOS/Android apps), see where users are using the platform, and whether or not they are new or returning users. You will also be able to look at the most popular items being viewed as well as any action taken on a particular item. Clients running ad units will also be able to track impressions and clicks. All admin users will also receive a weekly report each Monday detailing the previous week’s usage for reporting purposes.
Yes. Visit Widget can create segmented views of the widget highlighting a particular menu item, or section, drilling down to be as specific as viewing items only assigned to a certain category. We can also tweak settings on these views to do things like hide the menu, category filter and adjust the zoom/location being viewed. More settings can be found here: (insert embeddable maps url). VW will also help by sending a Javascript snippet to wrap the url with that will help to embed this as a page on your website.
Our typical turnaround time is 8-12 weeks from Kick Off Meeting to launch. That being said, if we receive client graphics and branding, data feeds, and access to the client Developer Account quickly, this can be expedited.
We have options! Typically when we set up a client the listings will be alphabetically ordered to start, making it easier to review content. Once live, in the widget we have the ability to turn on random reordering, which will reorder all listings daily. Admins have the ability to prioritize certain listings to show higher than others. In the app, we also have the option to sort by proximity to the user so they can view locations close by.
If a user has previously launched the apps before losing connection, the app will still launch and show content previously cached. Users participating in challenges/passports are also still able to check in and it will be reflected once the user returns to a place with internet connection.
Tours function as recommended itineraries created by the destination to highlight certain attraction types for the area. Examples are things like Things to do with Kids, Hiking Trails with a View, etc. All admins have the ability to create tours in admin mode by following the steps you see here.
Via is an AI-powered tourism chatbot and visitor assistant built specifically for destination marketing organizations (DMOs), visitor bureaus, tourism boards, chambers of commerce, and travel brands. Via helps visitors discover attractions, events, restaurants, lodging, and local experiences through conversational AI directly on tourism websites, mobile apps, kiosks, and trip planning tools.
Via uses artificial intelligence to help visitors ask questions naturally and receive personalized recommendations in real time. Visitors can ask things like:
- “What should I do this weekend?”
- “Can you build me a 3-day itinerary?”
- “What are the best restaurants nearby?”
- “What family-friendly attractions are open today?”
Via then delivers customized responses based on destination content, events, attractions, and visitor interests.
Via is built specifically for:
- Destination Marketing Organizations (DMOs)
- Convention & Visitor Bureaus (CVBs)
- Tourism Boards
- Chambers of Commerce
- Travel Regions
- Downtown Associations
- State Tourism Offices
- Tourism-focused websites
Unlike generic AI chatbots, Via is purpose-built for tourism and visitor engagement. Via understands:
- destinations
- attractions
- events
- itineraries
- tourism categories
- local experiences
- visitor intent
Via also integrates with tourism-focused tools like:
- trip planner
- interactive maps
- Visit Widget powered mobile apps
- kiosks
This creates a much more personalized and useful visitor experience.
Yes. Via can help visitors create personalized itineraries based on:
- trip length
- interests
- travel style
- family preferences
- activities
- food and drink interests
- outdoor recreation
- events
This helps visitors plan trips more efficiently while increasing engagement with local businesses and attractions.
Yes. Via is fully optimized for mobile and desktop experiences. It can also integrate with your Visit Widget powered destination mobile apps and interactive kiosks.
Yes. Via can integrate directly into existing tourism websites, destination apps, and digital visitor platforms.
Yes. Via can support multilingual conversations and help destinations better serve international travelers and diverse visitor audiences.
Absolutely. Via is designed to surface local tourism partners including:
- restaurants
- breweries
- wineries
- attractions
- museums
- hotels
- shops
- events
- outdoor recreation
This helps destinations improve partner visibility and visitor discovery.
Via improves visitor engagement by:
- creating interactive website experiences
- reducing search friction
- delivering personalized recommendations
- increasing itinerary creation
- helping visitors discover more local experiences
- providing instant answers 24/7
Yes. Via can help visitors discover upcoming events, festivals, concerts, and local happenings based on destination content and event integrations.
No. Via is AI-powered and designed to provide automated visitor assistance around the clock. Destinations can provide scalable visitor support without requiring constant manual staffing.
Yes. Via can integrate with interactive tourism kiosks to provide visitors with AI-powered recommendations and trip planning while they are already in-market.
Via can help destinations better understand:
- visitor interests
- popular questions
- engagement trends
- attraction discovery
- itinerary behavior
- tourism partner visibility
These insights can help destinations make more informed marketing and engagement decisions.
No. Via is part of a broader tourism engagement platform that can include:
- mobile apps
- digital passports
- trip planners
- interactive maps
- kiosks
- AI-powered content enrichment
- visitor engagement tools
Yes. By helping visitors discover more attractions, events, restaurants, and experiences, Via can encourage visitors to explore more of a destination and build longer itineraries.
Implementation timelines vary depending on integrations and project scope, but Via is designed to integrate efficiently into existing tourism platforms and visitor experiences.
Yes. Via can integrate into your Visit Widget powered destination mobile apps to create a more personalized and interactive visitor experience across multiple channels.
Destinations are adopting AI chatbots to:
- modernize visitor engagement
- improve trip planning
- provide 24/7 assistance
- personalize recommendations
- improve mobile experiences
- increase partner exposure
- support multilingual visitors
- create smarter tourism experiences
You can schedule a demo with Visit Widget to see how destinations are using Via across websites, mobile apps, trip planners, maps, and kiosks to improve visitor engagement and trip planning experiences.
Have more Questions?
Get in touch and we can help. Visit our contact page or email us at contact@visitwidget.com.
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