Join Our Team

Job Description

Position: Marina Attendant
Role: Dockhand

The Role of Marina Attendant

Supports the Director of Operations and the Marina Attendant team in the day to day operations of the Marina including: assisting with berthing and welcoming vessels to the marina, processing guest moorage, maintaining a safe and clean environment throughout the marina and grounds.

Essential Duties and Responsibilities

Primary Responsibilities:

• Ensure you follow the Victoria International Marina guiding values
• Ensure superior customer service levels are met
• Completing moorage, utility and retail transactions
• Performing daily dock walks
• Operate the marina tender to escort marina guest tenders in and out of the marina
• Assisting with unloading delivery trucks and transporting items to guest vessels
• Assist with parking/directing customer vehicles to assigned spots in parkade
• Answering the marina phones and assisting customers with all enquiries
• Responding to VHF radio calls and directing vessels into the marina
• Ensure all property associated with the Marina, as well as the parking lots and associated landscaping are managed to a quality standard suitable to the community, our customers/visitors and our team members
• Ensure that the marinas’ physical plant and fixed assets are carefully maintained, cared for, and secured when necessary
• Ensure the marina floats, cleats, rub rail, bull rail and kiosks are kept clean at all times and to the high standards expected of our customers
• Assists with operating black water pump out from vessels
• Ensure that all garbage and recycling are removed and separated into proper bins
• Active participation in the Health and Safety Committee
• Completing other tasks as directed

Job Requirements

Education and Technical Skills (Preferred but not required)

• PCOC – Pleasure Craft Operators Card
• ROC-M – Radio Operators Certificate – Marine
• Mechanical Aptitude an Asset
• Working knowledge of MS Office, Google and hand-held devices
• Emergency First Aid and C.P.R.
• Basic Cash Handling Skills
• Leadership and organizational skills

Experience:

• Experience working with a team of diversified employees
• Boating and marina experience an asset
• Experience providing exceptional customer service
• Ability to work with limited supervision

Physical Requirements:

• Standing and walking for extended periods of time
• Ability to work outside in a variety of weather conditions
• Ability to lift up to 50 lbs., carry and bend

Working Environment

• Fast-paced, team-oriented marina setting
• Frequent interaction with guests, crew, and visitors
• Combination of outdoor dock work and occasional indoor tasks
• Focus on safety, presentation, and operational excellence

Apply

We are always looking for individuals who take pride in their work and enjoy being part of a high-performing team.

To apply, please submit your resume to: info@vimarina.ca