SHIPPING AND RETURNS
SHIPPING POLICY
We do our best to ship all orders within two weeks but due to on-demand printing, it may take longer. Please note that time of day, weekends, and holidays, may delay some shipments.
RETURN POLICY
At Vet Tech Tips we make returns as easy as possible. Our mission is to provide the best products and services. We understand that sometimes customers change their minds about a product they order or simply do not need them anymore. We also know that customers are cautious about return policies because they are sometimes tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as possible. You have 14 days from receiving the item to return it due to the wrong label size, or damage to the product. If you selected the wrong size, we cannot make a refund as the products are printed on demand.
The following rules apply:
Contact us within 14 days of your receipt of the product. Products must be in original packaging and in a new condition. The product(s) must be returned within 10 business days. Original shipping fees are non-refundable. If the return is the result of an error on our or a manufacturer’s part, we will cover return shipping fees. Order cancellations can only be requested prior to printing as our products are printed once an order is placed.
Insuring your return shipment is highly recommended. Vet Tech Tips is not responsible for lost or misdirected returns. Please package your return with appropriate protection for the product. Boxes/packing used for return shipments should be at least as large as the box/packing your order arrived in. Do not force a product to fit in packaging that is too small. Source the proper size packaging or you might damage the product and risk loss of your refund.
RETURN PROCEDURE
Reply to your original order confirmation email if possible (it already contains most of the information listed below). If you cannot find that original confirmation, please send an e-mail to vettechtipsjody@gmail.com and include the following information.
Your name
The original order number
The item(s) you would like to return
The reason(s) for your return
Product(s) condition. i.e. unopened, damaged, etc.
Please allow up to 72 hours for the claim processing. We will reply with directions for your return. Once we receive your return, we will process a refund where necessary and update you via e-mail. Please allow 5-10 days for the funds to be credited to your account. We understand that this time period can be frustrating, but please understand this is controlled by the payment processors and there is nothing Vet Tech Tips can do to speed up the process. NOTE: A refund can ONLY be sent to the original payment method. If you no longer have access to that payment method, you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
DAMAGED
If your product(s) arrive defective, damaged, or simply incorrect, please contact us as soon as possible. Please do not attempt to use it or wash it. All our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.
When a replacement item is requested to be shipped prior to the return of the original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
ORDER CANCELLATIONS
Once an order has proceeded, we cannot stop it since the products are printed on demand.
REFUNDS & CREDITS
Once we receive your returned items, we will process a refund where necessary and update you via e-mail. The refund amount will be composed of the original purchase price. Please allow 5-10 days for the funds to be credited to your account. We understand that this time period can be frustrating, but please understand this is controlled by the payment processors and there is nothing Vet Tech Tips can do to speed up the process. NOTE: A refund can ONLY be sent to the original payment method. If you no longer have access to that payment method, you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
TERMS AND CONDITIONS
OVERVIEW
To offer a safe and secure shopping experience, Vet Tech Tips has established these online policies for any user, viewer, or buyer at vettechtips.com. The terms and conditions apply to the purchase and sale of products at vettechtips.com as well as associated marketplaces such as Facebook, Instagram, and Google. By placing an order for such products, you agree to be bound by and accept these terms and conditions. If you do not agree to these terms and conditions, you should not obtain products from this website. These terms and conditions are subject to change by Vet Tech Tips (referred to as ‘us’ or ‘we’) without prior written notice at any time, at our sole discretion.
All content included on this website, such as text, graphics, logos, button icons, images, videos, audio clips, and software is the property of Vet Tech Tips or its suppliers and is protected by U.S. and International copyright laws. Any unauthorized use of the materials appearing on this website may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All software used on this website is the property of Vet Tech Tips, vettechtips.com, or its software suppliers. It is protected by U.S. and International copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.
ORDER PROCESSING AND TERMS
By placing an order on our website, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed on the website for the sale and supply of any products or services. By placing an order on our website, you agree to release and hold harmless Vet Tech Tips and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, as a result of your acceptance, possession, use, or misuse of any product purchased on our website. This website may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information, including product pricing and availability, may be changed or updated without notice.
Products ordered are for personal use only. When placing an order on this website, you agree not to resell or distribute any purchased products in any commercial market.
PAYMENT TERMS
We accept all major credit cards as well as PayPal. You represent and warrant that: (i) the credit card information you supply to us is true, correct, and complete; (ii) charges incurred by you will be honored by your credit card company; and (iii) you will pay charges incurred by you at the posted prices. All payments must be in United States currency. The current billing address and phone information must be included with every order. Payment must be received by us prior to our acceptance of an order. Prices and shipping costs are subject to change anytime because of changes in shipping costs, manufacturer price changes, and other extenuating circumstances.
SHIPPING AND DELIVERY
At this time, Vet Tech Tips ships merchandise to locations within the United States.
ADVERTISING DISCLAIMER AND TRADEMARKS
The descriptions of some products that are posted on our website are the representations of our suppliers. We are not responsible for the accuracy of such descriptions, nor are we responsible for typographical, pricing, product information, advertising or shipping errors for any products or services offered on our website. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge. All trademarks and registered trademarks relating to products available through our site are the sole property of their respective owners. Photographs displayed on our site are courtesy of the respective manufacturers.
GOVERNING LAW AND STATUTE OF LIMITATIONS
This website is controlled by us from our offices within the State of Montana, USA. As each location has laws that may differ from those of Montana, by accessing this site, both of us agree that the statutes and laws of the State of Montana, without regard to the conflicts of laws and principles thereof, will apply to all matters relating to the use of this website and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction with respect to such matters. Any cause of action brought by you against us or our affiliates must be instituted within one year after the cause of action arises or be deemed forever waived and barred.
All notices from us to you may be posted on our website and will be deemed delivered within thirty (30) days after posting. Notices from you to us shall be made either by regular mail, or first-class mail to our address at PO Box 89, Columbus, MT 59019.
If you have any questions, please call us at (406) 290-9233.