Whom We Serve
Mobile & fixed – line operators
Mobile Virtual Network Operators
ISPs and VoIP providers
IoT service providers
Pain Points We Help to Resolve
Network Scalability and 5G Readiness
Sharp increase in users makes your network glitch or even causes outages? If that happens, the root reason is usually a rigid, outdated infrastructure that can’t handle peak loads or adapt to new standards.
Billing Errors and Revenue Leakage
Overcharging customers or missing revenue because of inconsistent billing? Legacy billing systems and manual processes often lead to errors that damage trust and eat into profits.
Customer Churn from Poor CX
Users switch to competitors because of poor connectivity, confusing self-service, or long support queues? Usage of fragmented systems and a lack of customer-centric tools might be contributing factors.
Lack of Visibility and Data Chaos
Struggling to make sense of endless data streams from networks, users, and services? When information is scattered across silos, you lose real-time visibility and can’t make timely decisions.
Custom telecommunication software development empowers operators to take full control of their networks and streamline daily operations. Tailored solutions such as OSS/BSS platforms, network management systems, and automation tools help ensure greater reliability through real-time monitoring, predictive maintenance, and automated fault detection.
They also optimize performance by managing bandwidth and traffic loads more effectively, while enabling seamless integration of data and systems for faster decision-making.
End-to-End Development for Telecom Excellence
Experience network issues and need them to be fixed?
Purpose-Built Telecom Solutions for Any Scale
Operations Support Systems
Keep control over your network like a pro! Resource automation, malfunctions monitoring, and performance analytics — all in one place.
- Fault management tools for rapid incident detection
- Network performance monitoring dashboards
- Service provisioning and activation modules
- Capacity planning and network analytics solutions
5G & IoT Enablement
Future-proof your network and enable IoT device control, 5G deployment, low-latency services, and intelligent automation.
- IoT device management platforms
- 5G network monitoring and orchestration software
- Edge computing and low-latency applications
- Smart city and industrial IoT solutions
Business Support Systems
Manage your clientele and revenue without hassle: from billing and subscriptions to revenue assurance within your telecom software.
- Billing and invoicing platforms
- CRM integration
- Subscription and account management tools
- Revenue assurance and analytics solutions
Mobile & Web Apps
Provide on-the-go access across devices, empowering users and operators to monitor services, manage accounts, and coordinate field operations.
- Self-service mobile apps for account and subscription management
- Customer support and ticketing platforms
- Web portals for data analytics, reporting, and monitoring
- Custom applications for workforce management and field operations
Network Management Software
Optimize network performance and workload through traffic monitoring, predictive maintenance, and multi-vendor support.
- Network configuration and orchestration platforms
- Traffic monitoring and bandwidth optimization tools
- Fault detection and predictive maintenance software
- Multi-vendor network integration solutions
VoIP & Unified Communications
Ensure next-level connectivity: voice, video, chat, and integration with corporate systems on a single platform.
- VoIP call management and routing systems
- Video conferencing platforms
- Unified messaging and collaboration tools
- SIP trunking and PBX integration
We design telecom technology solutions with scalability and reliability at their core. By leveraging cloud-native architectures, microservices, and automation, we enable platforms to handle peak loads without interruptions and scale seamlessly as demand grows.
Continuous monitoring, predictive maintenance, and proactive fault management ensure uninterrupted performance, while robust security measures safeguard sensitive data. This way, our telecom platforms not only stay resilient under pressure but also remain future-ready for 5G, IoT, and beyond.
AI-Powered Contact Center for Instant Communications
For most businesses, ineffective telecom software leads to missed calls, clumsy routing, and scattered records that frustrate users and disrupt workflows. As a telecom software development company, we designed our flagship solution, Velvetel Pulse, an AI-powered, automation-driven platform that transforms call centers into next-gen contact hubs, boosting customer loyalty, streamlining processes, and reducing costs.
- Clear and Intuitive interface
- Seamless integration with CRM Creatio
- Call recording and dynamic call scripts
- Advanced AI-based analytics of call data, customer sentiments, and agent performance
- Comprehensive and digestible data visualization
Need seasoned developers for your project?
Telephony Integration with Salesforce CRM
We helped a leading VoIP provider enhance customer experience by integrating its cloud phone system with Salesforce CRM. The solution lets telecom teams make and receive calls directly in Salesforce, automatically log interactions, access call recordings, and view real-time stats — all in one place.
Legacy CRM Migration
For a leading telesales services provider, we modernized their customer management by migrating from a costly legacy CRM to Creatio. The project eliminated data duplication, streamlined complex sales workflows, and integrated all customer interactions into a single, easy-to-use platform.
CTI Screen Pop Application Development
Velvetech helped a telecom provider enhance its call management by developing a cross-platform desktop app that integrates the KAZOO phone system with multiple CRM platforms. The solution displays caller information in real-time, allows creating or updating contacts directly in the CRM, and streamlines inbound and outbound call workflows.
AI Call Analytics for Insurance
Velvetech enhanced telecom and communication capabilities within the insurance platform, integrating voice and call management systems to streamline interactions with clients. By implementing custom call analytics, speech recognition, and automated messaging, we helped the client optimize its telecom infrastructure, ensuring efficient, real-time communication for customer support and sales processes.
Decades of Telecom Engineering at Your Service
Challenges in the telecom industry are diverse and multifaceted: rapid tech evolution, growing customer demands, network complexity, and the emergence of new standards. To navigate these hurdles, you need more than just developers — you need a partner who truly understands the sphere and is able to deliver robust custom telecommunications software solutions.
As a telecom software company, Velvetech brings together decades of software engineering experience and in-depth telecom knowledge. Over the years, we’ve built tailored IT solutions for telecommunications and proven our expertise by creating our own flagship product, Velvetel Pulse. Running and scaling a telecom-grade platform ourselves gives us firsthand insights into the industry’s challenges and the strategies to solve them faster and smarter.
What Our Clients Say
Looking for a smart telecom solution?
The cost of building software for telecom varies depending on project scope, required features, technology stack, and integration needs. A small solution, like a mobile self-service app, may require a modest budget, while large-scale platforms such as OSS/BSS systems or network management tools involve higher investment. At Velvetech, we provide transparent estimates after analyzing your business goals and requirements, ensuring you get the most value from your telecom software development project.
Turn Your System Into a Smart Assistant with Advanced Tech
Big Data & Analytics
Telecom networks generate enormous data streams every second. By analyzing them in real time, you can detect anomalies, optimize bandwidth allocation, forecast traffic peaks, and personalize services for subscribers, improving both performance and customer loyalty.
AI/ML
From predictive maintenance that prevents costly outages to intelligent call routing, AI-powered chatbots, and customer sentiment analysis, artificial intelligence and machine learning transform telecom processes. They help operators reduce churn, cut costs, and deliver impeccable service 24/7.
IoT & Edge Computing
The future of telecom is hyper-connected. With IoT and edge computing, you can connect millions of devices with ease, power smart cities, enable ultra-low latency 5G applications, and process data closer to the end-user — reducing delays and ensuring reliable, real-time services.
Cloud Infrastructure
Cloud-native telecom software allows you to scale network capacity on demand, launch new digital services faster, and maintain high availability even during traffic surges. Secure, resilient, and cost-efficient cloud solutions help operators stay competitive in the telecom market.
