Support

Technical documentation, guidance, and direct access to Valoya support.

Read Before
Your Start

Please review these pages first to find answers to common questions.

Check the Terms of Your Warranty →

Frequently Asked
Questions →

Installation
Guides →

Troubleshooting Checklist

This list helps to troubleshoot the issue. If all statements are checked and correct but the issue remains, please contact us via the form below for further support.

The luminaires were previously operating correctly

All electrical connections have been checked

Electrical power is reaching the product

Luminaires have not been modified

All luminaires were connected to LED drivers before the mains supply was switched on

When using a 2-channel LED driver (aluminium casing), both channels are in use

Still Need Support
With the Product You Purchased?

Let us know by filling in the form below and we will be in touch shortly to assist you.

Product Support Request Form

Details of issue

Please complete this section in as much detail as possible to help us understand the issue and assist you to the best of our ability.

Information like spectrum, serial number and version code can be found on the label, located on the side of the fixture.
Additional information
File Upload
Please submit a clear picture of the product’s label. Add any other relevant pictures regarding the fault of the product. If you have a driver fault, please submit pictures of the driver from above and pictures of all the connectors.
Accepted file types: .jpg, .gif, .png, .pdf.

Contact information
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