At UserInterface, we strive to ensure your satisfaction with our products and services. If you're not completely satisfied with your purchase, we're here to help. This policy outlines our guidelines for returns and refunds.
Returns are accepted within 30 days of the purchase date.
Items must be unused and in their original packaging.
Products must show no visible signs of wear or use.
To initiate a return, please follow these steps:
Contact our customer service team at support@userinterface.com with your order number and reason for return.
You will receive a prepaid return shipping label via email.
Pack the item securely in its original packaging.
Attach the provided shipping label to the package.
Drop off the package at your nearest postal service location.
Refunds will be issued to the original payment method used for the purchase.
Processing time for refunds is typically 5-10 business days after we receive the returned item.
The full purchase price will be refunded, excluding any shipping charges.
Discounted items are final sale and cannot be returned or exchanged.
Custom-made or personalized products are not eligible for return.
Digital products or software downloads are non-refundable once accessed or downloaded.
UserInterface covers the cost of return shipping for defective or incorrectly shipped items. For all other returns, customers are responsible for return shipping costs.
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
If you have any questions about our return and refund policy, please contact our customer service team at support@userinterface.com or call us at (202) 709-8068.
By making a purchase on UserInterface, you acknowledge that you have read and agree to this Return and Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
