eDesk Updates

www.edesk.com

Custom Order Fields

We’re excited to introduce Custom Order Fields. You can now create and manage unique data points specifically for your orders, with the ability to view or update notes directly from both the Ticket and Order screens. For those looking to

Launching Brands

We’ve just rolled out Brands, a new way to stay organized by grouping your various channels within eDesk to reflect your actual business structure. You can add, remove and assign Brands to Channels on your eDesk channel screen. Along with

Product Feed support for Shopware (v6)

by Darren Heaphy

You can now connect product feeds from Shopware (v6), alongside Shopify, Magento and BigCommerce directly within eDesk. Product feeds are imported via the Training Content section and automatically refreshed every 24 hours, ensuring your

Product Feed support for BigCommerce and Magento

by Darren Heaphy

You can now connect product feeds from Magento and BigCommerce, alongside Shopify, directly within eDesk. Product feeds are imported via the Training Content section and automatically refreshed every 24 hours, ensuring your data stays up

New Marketplace: The Range

by Darren Heaphy

We’re excited to announce support for The Range, a major UK home, leisure, and garden retailer offering a wide assortment of products across home decoration, furniture, DIY, garden, toys, and lifestyle categories. Through The Range

New marketplace: Reverb

by Darren Heaphy

Reverb, a specialist marketplace for new, used, and vintage musical instruments and music gear, is now supported in eDesk. Customers selling on Reverb can connect their account via the eDesk App Store to manage messages and orders in one

Block the AI agent on individual tickets

by Darren Heaphy

You can now stop the AI agent from contributing to a specific ticket, allowing a human agent to take full control of the conversation. This is especially useful for complex issues, sensitive cases, or scenarios where human judgement is

Conforama Spain now available

by Darren Heaphy

We are excited to announce that eDesk now supports integration with Conforama Spain, giving eCommerce sellers access to one of Spain’s leading home and lifestyle retail brands. About Conforama Spain Conforama is a well-known European

Tesco marketplace now available in the app store

by Evan De Vere Hunt

We are excited to announce that eDesk now supports integration with Tesco Marketplace, expanding your opportunities with one of the UK’s most trusted retail brands. About Tesco Marketplace Tesco is one of the UK’s largest and most

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