Access EFAP Services
To access EFAP services, call:
| Toll-free | 1-855-597-2110 |
|---|
Available 24 hours per day, 365 days a year
Please note that the University of Toronto does not own or operate the website of our external EFAP provider, their mobile application or their telephone number. By entering their website, mobile application or using the listed number, you will be subject to their User Terms and Privacy and Cookies Policy. We urge you to review those policies carefully.
The Employee (& Family) Assistance Program (EFAP) is available to employees of the University of Toronto and their dependents: spouses, partners and dependent children. This program is provided at no cost to you.
Get to know your EFAP: EFAP Overview Flyer | EFAP Info Sheet| EFAP Brochure | EFAP Wallet Card | Subscribe to the Heartbeat Newsletters
For Managers: Manager Hotline Support for People Leaders | Program Resource Guide for People Leaders | Manager and Employee Public Orientations
Any complaints can be emailed to wellnesshub@utoronto.ca or submitted directly to Telus Health via the toll free phone number.
Available Services
This dedicated crisis response webpage includes practical advice for coping with traumatic world events, as well as, a crisis support line to call for professional support.
TELUS Health Critical Incident Support | Coping after a critical incident | Supporting children affected by a critical incident | Critical Incident Infographic
The Employee (& Family) Assistance Program offers confidential short–term counselling, coaching, information, and support for all types of issues relating to mental health, health management, and achieving greater personal and workplace well-being:
Counselling
On matters regarding:
- Family
- Depression
- Marriage
- Relationships
- Life transitions
- Grief
- Addictions
- Stress
- Anxiety
- Other personal issues
Work-Life Services
On matters regarding:
- Legal
- Financial
- Nutrition
- Child Care and Elder Care
- Careers
Referrals
For longer term counselling
Online Resources
- Download the Telus Health One app or visit one.telushealth.com
To access the online platform, you will need to create an account using your unique invitation email that is sent to your utoronto email address. New employees will be emailed their invitation within one month of employment.
Email wellnesshub@utoronto.ca to request your unique invitation to join the online platform.
The invite email sent to your inbox will be coming from TELUS Health One notifications@one.telushealth.com and will look like the following:
