Refund Policy

At Unosupply, we strive to ensure that our customers receive high-quality medical equipment and reliable service at all times. Our Refund Policy outlines the conditions under which refunds may be issued.

Rental Equipment Refunds

Refunds on rental fees are only applicable before the equipment has been delivered to the customer.
Once the equipment has been delivered, the rental fee for the selected rental period is non-refundable.
If the equipment is found to be faulty upon delivery, we will:
- Replace the equipment at no additional cost, or
- Offer a refund if a replacement is not available.

Deposit Refunds

A refundable security deposit may be collected at the time of rental.
The deposit will be refunded after:
- The equipment is returned in good working condition,
- No parts or accessories are missing, and
- No damage is detected upon inspection.
Damage, missing parts, or improper handling may result in partial or full deduction from the security deposit.

Cancellation of Orders

Cancellations made before dispatch of the equipment will be eligible for a full refund.
Cancellations made after dispatch but before delivery may incur transportation charges.

Mode of Refund

Refunds will be processed vide cheque. through the original method of payment.
Please allow 7–10 working days for the refund to reflect in your account.

For any refund-related queries, contact us at: info@unosupply.com or 98300 56776.

At UnoSupply, we believe that warranty or guarantees alone are not enough. In healthcare, what truly matters is personal care and continuous support, which we are committed to providing.

Buying medical equipment often supports you for a short time. Renting means staying supported for as long as care is needed. That is the promise we make at UnoSupply — to stand by our customers throughout their recovery.