About Universal Assistance
About us Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call...
About us Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world. Starting March 2018, Universal Assistance is part of Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group. In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system.
Version History Your travel assistance app is now even more complete. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA. 7.5.1 May 8 Your travel assistance app is now even more complete. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA. 7.5.0 May 4 Your travel assistance app is now even more complete. We’ve improved the app and fixed a few bugs. Update the app and enjoy a better experience with UA. 7.3.1 Mar 12 Your travel assistance app is now even more complete. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA. 7.2.2 Jan 6 Your travel assistance app is now even more complete. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA. 7.2.1 12/19/2025 Your travel assistance app is now even more complete. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA. 7.2.0 12/16/2025 Your travel assistance app is now even more complete. You can now manage your baggage inquiries right from the app. We keep improving so your experience gets simpler every time. Update the app and enjoy a better experience with UA. 7.1.0 11/20/2025 Your travel assistance app is now even more complete. We keep improving to make your experience simpler every time. Update and enjoy a better experience with UA! 7.0.0 09/24/2025 Your travel assistance app is now even more complete. We keep improving to make your experience simpler every time. Update and enjoy a better experience with UA! 6.11.0 09/04/2025 We’ve improved our app and fixed some bugs. Update and enjoy a better experience with UA! 6.8.1 06/09/2025 We've improved the app and fixed some bugs. Update now and enjoy a better experience with UA! 6.8.0 04/10/2025 We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions. Update the app and enjoy a better experience with UA! 6.7.1 01/23/2025 We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions. Additionally, in My Coverage, you can now view your plan and all your add-ons quickly and easily. Update the app and enjoy a better experience with UA! 6.7.0 12/20/2024 We have fixed errors and enhanced our chatbot by incorporating Help with AI, a tool designed to assist you with any questions related to the terms and conditions. Update the app and enjoy a better experience with UA! 6.6.1 12/03/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools. 6.6.0 10/29/2024 We've fixed bugs and added the option to view coverage for family vouchers. Update the app and enjoy a better experience with UA! 6.4.0 09/03/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools. 6.3.0 07/31/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools. 6.2.0 06/26/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools. 6.1.0 06/06/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools. 5.4.0 04/09/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools. 5.3.0 01/18/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools. 5.0.0 11/01/2023 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools. 4.12.5 09/25/2023 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi. This release includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Reimbursements - Useful tools. 4.11.0 07/19/2023 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT. Wherever you go, we will provide different options to help you along the way: request medical assistance in just a few simple steps with our innovative self−management system or contact our Call Center for free with Wi-Fi Calling. This new version includes: - Travel Tips powered by ChatGPT - Mobile medical self-assistance - Mobile credential + QR code - Medical Telecare - Wi-Fi Call - VIP Delay - Chat - Reimbursements - Useful tools. 4.9.5 06/08/2023
Previous Versions
Here you can find the changelog of Universal Assistance since it was posted on our website on 2021-12-14 11:38:34.
The latest version is 7.5.1 and it was updated on 2026-06-27 22:45:27. See below the changes in each version.
Universal Assistance version 7.5.1
Updated At: 2026-06-09
Changes: Version History Your travel assistance app is now even more complete.
We’ve improved the app and fixed a few bugs.
Update the app and enjoy a better experience with UA. 7.5.1 May 8 Your travel assistance app is now even more complete.
We’ve improved the app and fixed a few bugs.
Update the app and enjoy a better experience with UA. 7.5.0 May 4 Your travel assistance app is now even more complete.
We’ve improved the app and fixed a few bugs.
Update the app and enjoy a better experience with UA. 7.3.1 Mar 12 Your travel assistance app is now even more complete.
We keep improving so your experience gets simpler every time.
Update the app and enjoy a better experience with UA. 7.2.2 Jan 6 Your travel assistance app is now even more complete.
We keep improving so your experience gets simpler every time.
Update the app and enjoy a better experience with UA. 7.2.1 12/19/2025 Your travel assistance app is now even more complete.
We keep improving so your experience gets simpler every time.
Update the app and enjoy a better experience with UA. 7.2.0 12/16/2025 Your travel assistance app is now even more complete.
You can now manage your baggage inquiries right from the app. We keep improving so
your experience gets simpler every time.
Update the app and enjoy a better experience with UA. 7.1.0 11/20/2025 Your travel assistance app is now even more complete.
We keep improving to make your experience simpler every time.
Update and enjoy a better experience with UA! 7.0.0 09/24/2025 Your travel assistance app is now even more complete.
We keep improving to make your experience simpler every time.
Update and enjoy a better experience with UA! 6.11.0 09/04/2025 We’ve improved our app and fixed some bugs.
Update and enjoy a better experience with UA! 6.8.1 06/09/2025 We've improved the app and fixed some bugs.
Update now and enjoy a better experience with UA! 6.8.0 04/10/2025 We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions.
Update the app and enjoy a better experience with UA! 6.7.1 01/23/2025 We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions. Additionally, in My Coverage, you can now view your plan and all your add-ons quickly and easily.
Update the app and enjoy a better experience with UA! 6.7.0 12/20/2024 We have fixed errors and enhanced our chatbot by incorporating Help with AI, a tool designed to assist you with any questions related to the terms and conditions.
Update the app and enjoy a better experience with UA! 6.6.1 12/03/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools. 6.6.0 10/29/2024 We've fixed bugs and added the option to view coverage for family vouchers.
Update the app and enjoy a better experience with UA! 6.4.0 09/03/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools. 6.3.0 07/31/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools. 6.2.0 06/26/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools. 6.1.0 06/06/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools. 5.4.0 04/09/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools. 5.3.0 01/18/2024 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools. 5.0.0 11/01/2023 We have renewed our App to bring you the latest in technology: now you can get useful
recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering
our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools. 4.12.5 09/25/2023 We have renewed our App to bring you the latest in technology: now you can get useful
recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering
our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools. 4.11.0 07/19/2023 We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will provide different options to help you along the way: request medical assistance in just a few simple steps with our innovative self−management system or contact our Call Center for free with Wi-Fi Calling.
This new version includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Chat
- Reimbursements
- Useful tools. 4.9.5 06/08/2023
Universal Assistance version 7.3.1
Updated At: 2026-03-12
Changes: Your travel assistance app is now even more complete.
We’ve improved the app and fixed a few bugs.
Update the app and enjoy a better experience with UA.
Universal Assistance version 7.2.2
Updated At: 2026-01-06
Changes: Your travel assistance app is now even more complete.
We keep improving so your experience gets simpler every time.
Update the app and enjoy a better experience with UA.
Universal Assistance version 7.0.0
Updated At: 2025-09-24
Changes: Sep 24, 2025
Version 7.0.0
Your travel assistance app is now even more complete.
We keep improving to make your experience simpler every time.
Update and enjoy a better experience with UA!
Universal Assistance version 6.8.1
Updated At: 2025-06-09
Changes: Jun 9, 2025
Version 6.8.1
We’ve improved our app and fixed some bugs.
Update and enjoy a better experience with UA!
Universal Assistance version 6.8.0
Updated At: 2025-04-10
Changes: Apr 10, 2025
Version 6.8.0
We've improved the app and fixed some bugs.
Update now and enjoy a better experience with UA!
Universal Assistance version 6.7.1
Updated At: 2025-01-23
Changes: Jan 23, 2025
Version 6.7.1
We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions.
Update the app and enjoy a better experience with UA!
Universal Assistance version 6.7.0
Updated At: 2024-12-20
Changes: Dec 20, 2024
Version 6.7.0
We have fixed errors and enhanced our chatbot by adding Help with AI, a tool designed to assist you with any questions about terms and conditions. Additionally, in My Coverage, you can now view your plan and all your add-ons quickly and easily.
Update the app and enjoy a better experience with UA!
Universal Assistance version 6.6.1
Updated At: 2024-12-03
Changes: Dec 3, 2024
Version 6.6.1
We have fixed errors and enhanced our chatbot by incorporating Help with AI, a tool designed to assist you with any questions related to the terms and conditions.
Update the app and enjoy a better experience with UA!
Universal Assistance version 6.6.0
Updated At: 2024-10-29
Changes: Oct 29, 2024
Version 6.6.0
We have renewed our App to bring you the latest in technology: now you can get useful recommendations for your trip using artificial intelligence with ChatGPT.
Wherever you go, we will be close: request your medical assistance 100% online by answering our triage or call us by Wi-Fi.
This release includes:
- Travel Tips powered by ChatGPT
- Mobile medical self-assistance
- Mobile credential + QR code
- Medical Telecare
- Wi-Fi Call
- VIP Delay
- Reimbursements
- Useful tools.
Disclaimer
Official App Store Link
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