UKCCF Academy

LIFE and CAREER COACHING PODCASTS

These LIFE and CAREER COACHING PODCASTS are specifically recorded for individuals working in all aspects of the contact centre industry. From agents to board level, these podcasts are designed to guide and support you through your own personal journey.

How the UKCCF life and career coaching podcasts will support you

Discover these tailored, industry-specific Life and Career Coaching Podcasts crafted to guide you through personal growth, career development, and life’s inevitable challenges.
Each episode is thoughtfully designed to spark new ideas, provide practical strategies, and equip you with the tools to navigate the hurdles we all encounter in our professional and personal journeys.

Featuring insightful interviews with key industry professionals, these podcasts bring real-world experiences and actionable solutions to help you overcome the obstacles you face and thrive in your career and beyond.

Listen to Steve Messenbird talk to Trevor Butterworth about the benefits of the UKCCF Podcasts

understanding

These unique, industry specific LIFE and CAREER COACHING PODCASTS are designed to support you throughout your career and life’s challenges by unlocking your understanding of what makes you tick.

Mindset

Each podcast will open your mind to different ideas as well as giving you the tools to overcome all kinds of situations we encounter during our careers and lives.

experience

Interviews will key personal from within our industry will enhance the podcasts, giving real life experiences and solutions to the different challenges we face.

These are just some of the subjects we will cover

WHO ARE YOU?

Discover who you really are! What do others think of you? What are your strengths and weaknesses? Who are you at your very best?

DISCOVER YOUR VALUES

Do your values align?
How do you live and work to your values?

IMPOSTER SYNDROME

How to believe in your capabilities

YOU AND YOUR GOALS

Live the dream – map the route to success

LEADERSHIP

Building the best team. Managing different styes and people. Manage upwards and relationship building

TOOLS TO DO THE JOB

Work life balance. Dealing with change. Managing conflict. Responding to communications. Time management. Managing your emotions.

MANAGING CHANGE

Career and life changes

PREPARING FOR THE NEXT ROLE

Creating a CV that will showcase your skillset. Choosing the next role and preparing for interview

course tutors

Introduction to Steve Messenbird

With over 40 years’ experience in people leadership, Steve is an expert in creating unique, productive successful teams around the globe. He does this by concentrating on the individuals within a team by unlocking their full potential. He helps reveals individual’s values and goals whilst putting in the strategies required to support people through life’s challenges.

Steve worked for Merlin Entertainment for over 20 years. Working in many operational roles within this leisure business along with sales and marketing, strategic planning and budget management. In 2003 Steve took the role of Global Customer Service Director, a job he considers to be the best job in the Contact Centre Industry. He grew a small team based in London to 4 separate global centers in London, Sydney, Florida and Hamburg with a team of over 400 people.

Creating effective, self-managed teams was paramount Steve’s success. “Under my leadership each team was equipped to deliver a world class customer experience to our guests, whilst supporting the rest of the business by handling all customer interactions”.

Before joining Merlin Steve ran a chain of petrol stations which started his journey into leadership. “I learned quickly that an effective, productive and happy team was the key to success. Creating a working environment of fun and recognition leads to a team of loyal and hard-working individuals”. He also owned a pub and in a previous disguise was a clown called Bimbo!!!!

Steve’s real-life experiences have now led him to life as a coach, setting up his own business called Blue Turtle Coaching and Mentoring Services. Two years ago, Steve teamed up with Trevor Butterworth and UKCCF team to deliver a bespoke coaching experience to the Contact Centre Industry.
Along with many special guests, these podcasts are a unique way for Steve to impart his expertise and share his extensive knowledge to those that need it within this fantastic industry.

Not sure if this is for you?

Listen to the FREE Podcast Now

FAQ

Have a question? Here are some of the most frequently asked questions.

It’s ideal for anyone working in the contact centre industry who is looking to boost their productivity, communication skills, emotional intelligence, goal-setting abilities, or overall life satisfaction. The course is designed to help you gain skills, confidence, and insights to improve various aspects of your personal and professional lives.

This course covers a range of topics, including goal setting, time management, mindset shifts, overcoming limiting beliefs, emotional intelligence, effective communication, stress management, and personal growth strategies. Each week more podcasts will be added to create a bank of resources you can access again and again as long you have membership.

No prior experience is necessary. The course is designed to cater to all experience levels, some lessons may be relevant, some you may feel aren’t.

The course is typically broken down into lessons that cover specific topics. Each lesson includes an audio lessons, exercises, reflection prompts, and when appropriate optional reading material. You can complete the lessons at your own pace. To see how this looks please sign up to the FREE introductory lesson.