PATIENT FEEDBACK
University Hospital Kerry welcomes all patient’s feedback. Your comments, compliments and complaints help us to develop and deliver a stronger, quality focused service. Tell us how we did.
What did you like?
What did we do well?
What can we do better?
Help us to serve you.
HAVE YOUR SAY
Please Use the Form below to Submit Your Feedback.
Should you wish to submit feedback on behalf of Third Party (someone other than yourself),
a consent form will need to be completed and submitted:
Click Here for Consent Form
Verbal Complaints
- University Hospital Kerry supports a “No Wrong Door” approach to complaints.
- You can speak to any member of staff in a hospital about a complaint or concern.
- We endeavour to resolve all complaints at the point of contact and at the earliest opportunity
- If your complaint or concern cannot be resolved at this point the member of staff can involve a manager to discuss the issue with you. You can also request to speak with a manager.
- In the event that your complaint is not resolved you contact the Feedback Co-Ordinator with your complaint by using the Feedback Form above.
Mental Health Services
If your complaint or concern relates to Kerry Mental Health Services, you can contact:
Kerry Mental Health Services: Ms Mary Lyne O’Toole
Email Mary.LyneOToole@hse.ie
Complaints Process
- Complaints are managed in line with the “your Service Your Say Policy” (HSE 2017)
- We are committed to ensuring all feedback is acknowledged, reviewed and responded to as quickly as possible
- We endeavour to resolve all complaints at the point of contact and at the earliest opportunity
- You should feel free to contact any member of staff with your complaint
- If they are unable to resolve it for you they will refer you to either the Feedback Co-Ordinator or to Your Service Your Say
Your Service, Your Say
The “Your Service, Your Say” HSE Comments and Complaints Policy, in place nationwide from January 1 2007, invites all health service users to have their say about their experience of the health services, and about how services have been delivered. It is the right of service users to comment, compliment or complaints about any of the services provided by the HSE.
For More information on Your Service Your Say please see the following: https://www2.hse.ie/services/hse-complaints-and-feedback/your-service-your-say.html
The Patient Advocacy Service is independent, free and confidential. We can support you to make a complaint about the care you have experienced in a Public Acute Hospital or a HSE-operated Nursing Home.
The Office of the Ombudsman.
The Ombudsman is fair, independent, and free to use.
The best way to contact the Ombudsman is by: Clicking on the ‘Make A Complaint’ link at www.ombudsman.ie or Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773 You can also call on 01 639 5600 if you have any queries.
The Ombudsman for Children Office: Clicking on the ‘I want to make A Complaint’ link at www.oco.ie or write to: Ombudsman for Children’s Office, Millennium House, 52-56 Great Strand Street, Dublin 1.
You can also call the Ombudsman on 1800 20 20 40 if you have any queries.
Policy
Please Click the Link Below to read UHK’s complaints policy / statement