Helping Franchisors Strengthen Unit Economics Through Franchisee Operator and Employee Development
Turning the Corner HR partners with franchisors to improve unit level performance by helping franchisees hire better, lead more effectively, and retain great people consistently across the system.
Schedule a short introductory call to discuss your franchise goals and review whether the Franchisee Development Program is a fit for your system or call 720-446-8876 and ask for Jeni.
Why Turning the Corner HR?
Franchise growth depends on more than brand standards and operating systems. It depends on how well franchisees build, lead, and retain their teams.
Turning the Corner HR works with franchisors who recognize that people leadership is a critical — and often underdeveloped — driver of unit-level performance. Led by Kendra Prospero, Turning the Corner HR has spent more than a decade helping leaders and operators develop practical, values-based systems for recruiting, management, and accountability.
- Deep experience working with owner-operators and multi-unit leaders
- Proven recruiting and management development frameworks
- Practical, real-world tools designed for busy franchise operators
- Focus on consistency, accountability, and culture at the unit level
The Challenges Franchisors Are Navigating
- Franchisees who are strong operators but lack formal leadership or management training
- Inconsistent hiring practices across locations
- High employee turnover impacting unit performance and customer experience
- Difficulty maintaining consistent culture as the system scales
- Over-reliance on franchise owners instead of developing managers within locations
These challenges are common — and solvable — with the right structure, tools, and support.
How we help.
Turning The Corner supports franchisors by focusing on the systems behind franchisee success, specifically how franchisees hire, onboard, lead, and retain their teams.
Our work is guided by a few core principles:
- Leadership before scale: strong teams start with confident leaders
- Values based recruiting: hire for fit, not just availability
- Simple repeatable systems: tools franchisees will actually use
- Consistency across locations: without overburdening franchise owners
- Measurable improvement: outcomes that can be evaluated and scaled
These principles are delivered through focused pilot programs designed specifically for franchise environments.
Franchise HR Questions? Start here → Franchise FAQ
Franchisee Development Program
The Franchisee Development Program is a focused engagement designed to help franchisors strengthen franchisee performance by improving recruiting and people leadership capabilities at the unit level.
The training combines two proven Turning The Corner HR programs:
- Recruiting Training & Tools
A structured, values-based hiring system that helps franchisees attract, interview, and onboard employees who align with the brand. - Fast Track Management Training
Practical leadership development that builds confidence in communication, coaching, accountability, and retention.
Delivered virtually to a small group of franchisees, the training produces measurable improvement in hiring outcomes, leadership effectiveness, and team stability within weeks — while providing franchisor leadership with clear insights for potential system-wide rollout.
Manager Training Series Summary for Franchise Managers
A practical, skills-based series designed for franchise managers leading fast-paced, customer-facing teams. Managers learn how to onboard and train new hires, communicate clearly, coach performance using quick feedback methods, handle tough conversations, hire and interview franchise-ready candidates, and lead with Emotional Intelligence. Every session includes a “Franchise Reality Moment” so managers practice tools for real shift challenges, like part-time staffing, mixed-age teams, and leading former peers. Participants leave repeatable methods they can use immediately. The benefits are that better managed employees means better customer service and more revenue. We offer this privately, in Zoom or in person. Classes are every week for 1 hour (10 weeks).
Session 1: Beginnings-Set Yourself and New People Up for Success
After setting the stage and meeting the others in class, we’ll explore the beginnings of a new employee. Franchise teams often have a diverse set of employees from part time employees, students, and those with second jobs. We’ll cover how to create engagement fast in micro moments and from day 1. We’ll also cover what to do when there’s a shift of the power dynamic because you find yourself in a manager role where you need to establish authority through consistency, kindness, and follow-through, not “power”.
Session 2: Training New People
Learn to assess how “ready” your trainees are to perform their assigned tasks and then how to shift your training style accordingly. This is a tool you can use when training new people and assessing people when they’re having a challenging time. We provide quick scripts for you to use. Since so many franchise employees are customer facing, ensuring they are well-trained is an essential part of the customer experience.
Session 3: Feedback
We will explore how to do all things feedback in a simple way that managers can use “while moving” that creates a fast reset, even when the shift goes sideways. Additionally, we’ll discuss how people feel on the shift is a huge motivator as many franchise settings can’t incentivize with big perks. Being better at giving feedback will help reduce call-outs, no shows, and improve the customer experience.
Session 4: Communication Tools
Very few of us were taught specific communication tools that help build trust and ensure we’re on the same page. We’ll cover these tools and share prompts that are repeatable and impactful.
Session 5: Challenging conversations
Sometimes conversations are tricky and we’re nervous to have them. When this is the case, it’s important to prepare ahead of time. We’ll share a tool that makes the preparation easy and productive. Students will walk away with increased confidence around having challenging conversations.
Session 6: Hiring, part 1
The root problem in many companies is hiring the right people in the first place. Assessing who you need in the role, interviewing, and hiring franchise ready employees, are learned skills. Learn how to hire people who are a great fit for the position, the culture, and have the skills to make the company more successful.
Session 7: Hiring, part 2
In this class, we’ll solidify interview questions and then practice mock interviews. We’ll also discuss what to consider when terminating an employee.
Session 8: Being a Leader
Studies show that people with higher EQ (Emotional Intelligence) are more successful in the workplace. In this class, we explore what Emotional Intelligence is, why it is essential, and the 4 main components: Self-Awareness, Self-Management, Social Awareness, and Relationships. You’ll walk away with tangible ways to increase your EQ. Having a higher EQ will also help with difficult customer experiences, and will improve the customer satisfaction.
Session 9: Connecting the Dots-How to explain standards without losing the team
Managing part time staff, upselling, team huddles, and daily accountability, are all a part of being a great manager. We’ll discuss how to do this and how to connect the information to your employees on a regular basis.
Session 10: Moving Forward and Next Steps
We’ll explore any remaining questions and utilize a case study for review purposes. Lastly, participants will take a survey and celebrate.
Benefits for Franchisors
- Stronger, more consistent franchisee performance
- Improved employee retention and engagement at the unit level
- Reduced operational friction tied to staffing and management issues
- A scalable framework for franchisee development
- Clear data and insights to support broader implementation decisions
Ready to Learn More?
If you’re exploring ways to strengthen franchisee performance through better hiring and leadership development, we’d welcome a conversation.
Questions about HR for franchise teams? Visit our Franchisee HR FAQs
Christina Russell, CEO and Founder of Radiance Holdings which manages beauty and wellness brands like Woodhouse Spas, Sola Salons, Camp Bow Wow, and Pure Barre .
“I have worked with many other organizations before as an HR professional in my field for 13 years, and Turning the Corner offers excellence beyond any services I have ever received. They understand what it means to run a smooth organization, and most importantly understand the value and importance that the HR function has. Recently I worked with them on a project for my organization (Camp Bow Wow) and working with them has increased my ability to strive for excellence in my HR department. As a solo HR individual, having an organization like Turning the Corner allows me to think through strategic decisions, and help with projects as I need them. I can’t thank them enough for their support, and I can’t wait to continue our relationship into the future!”
—Sean L., Camp Bow Wow
“It feels great to not ever have to read hundreds of resumes, talk to countless job seekers, spend hours and hours interviewing and feeling pressed for time to make a decision, resulting in a bad one. Working with Turning the Corner has saved me time, stress and likely, the cost of a bad hire.”
— Managing Broker of Keller Williams