Services – Trilliant

Trilliant Services

Expert support that meets you where you are, and helps you move forward with confidence.

Whether you’re modernizing your grid, expanding AMI, launching DR initiatives, or integrating new technologies, our services team ensures your solutions are deployed efficiently, perform reliably, and evolve with your strategy.

Professional Services: Plan, Design, and Deploy with Confidence

Trilliant’s professional services team helps utilities implement solutions smoothly and efficiently, working side‑by‑side from initial design through go‑live.

We support you with:

Project management & deployment planning to ensure every phase executes on schedule
Network design for AMI, DA, DR, and hybrid communications architectures
Meter and device installation support, including configuration and field validation
Systems integration with OMS, DMS, CIS, billing, and enterprise platforms
Training & knowledge transfer so teams can operate and manage systems with confidence

Our approach meets you where you are, for modernization without disruption.

Customer Success: Long-Term Partnership for Real Outcomes

Your goals don’t end at deployment, and neither do we. Trilliant’s customer success team helps utilities continuously optimize performance, reduce risk, and unlock more value over time.

Customer success includes:

Performance monitoring & optimization for networks, applications, and devices
Lifecycle planning to support growth, new programs, and future technologies
Proactive issue detection powered by analytics and real‑time network insight
Program support for AMI, DR, DA, DER participation, and customer-facing initiatives
Regular business reviews to align performance with strategic priorities

We help ensure your investment continues delivering measurable results—year after year.

Support Services: Reliable Help When You Need It

Our global support team provides the resources and expertise to quickly resolve issues and keep your systems running at their best.

Support includes:

24/7 technical assistance based on your support plan
Troubleshooting & diagnostics for meters, devices, applications, and communications
Software updates, patches, and maintenance to ensure security and performance
Access to knowledge resources and documentation for faster resolution
Escalation management for high‑priority operational needs

We help utilities maintain consistent, reliable operations with responsive, knowledgeable support.

Trilliant offers a selection of deployment options that help ensure your project’s success.

Project Management. Trilliant’s professional services team and project managers work closely with our utility customers to help deploy and integrate their networks and software (UnitySuite^® / PrimeRead^®), ensuring that objectives are defined, and milestones are met.
Network Design and Consulting Services. Trilliant takes a multi-phased approach to network design, including network modeling and system dimensioning. We leverage real-world data collected from millions of smart end devices managed by the Trilliant systems.
Software Installation and Integration. Trilliant’s professional services team works with your IT staff to install the UnitySuite^® or PrimeRead^® Head-end System on-premises and integrate its applications into existing enterprise software.
Application Hosting. Trilliant offers turnkey cloud-based hosting services for data collection, daily operations, and monitoring. You can access your UnitySuite^® or PrimeRead^® Head-end data on a Trilliant-hosted environment via secure internet connection, complete with system administration and support.
Technical Training. Trilliant’s professional services team provides an in-depth, hands-on curriculum developed by our product experts. We provide training courses on-site and online, tailored to meet your specific needs.
Maintenance and Support. We offer the ongoing service and technical support required to maintain and optimize your network and head-end systems (UnitySuite^® or PrimeRead^®).