This Privacy Statement (“Privacy Policy”) describes the policies and procedures of TJS StudySteps Sdn. Bhd. (“TJS Studysteps”, “we”, “us”, or “our”) regarding the collection, use, and disclosure of your information when you access or use the TJS StudySteps website. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information collected through other means, including offline channels or third-party sources. Capitalised terms not defined in this Privacy Policy shall have the meanings assigned to them in our Terms and Conditions. By accessing or using the website, you acknowledge that you have read and agree to this Privacy Policy.
Information We Collect and Use
TJS StudySteps uses the information collected to operate, maintain, and deliver the features and functionality of the website. This includes analysing how the website is used, diagnosing technical or performance issues, maintaining platform security, personalising content, remembering user preferences to improve accessibility, monitoring aggregate metrics such as visitor numbers and traffic patterns, and ensuring compliance with applicable laws and regulations.
Information You Provide
You may provide personal information about yourself, including your name, email address, phone number, nationality, academic background, and other relevant details, when you register on the website, submit enquiry forms, or apply for counselling or university admissions through our platform. Any information you choose to provide may be forwarded to universities, colleges, educational institutions, or their authorised representatives when you submit an application through the TJS StudySteps website.
We may use your email address and contact details to send website-related notices, including communications required by law, as well as service updates, counselling responses, and marketing messages related to our services. If you do not wish to receive marketing communications, you may opt out by following the instructions provided in the message. If you communicate with us via email or other electronic channels, we may retain the content of those communications, your contact information, and our responses for record-keeping and service improvement purposes.
If you choose to use any referral or invitation features on the website, you may be asked to provide another person’s contact details so that we can send an invitation or follow-up communication. TJS StudySteps stores this information solely for communication, registration (if accepted), and tracking the effectiveness of such features.
Content
You may also provide information through content you submit or upload to the website, including reviews, feedback, images, or other materials. Such content and related metadata may be visible to other users where applicable. TJS StudySteps reserves the right, but is not obligated, to monitor, review, or remove any content submitted to the website at its discretion.
Cookies
When you use the website, TJS StudySteps may place one or more cookies on your device to uniquely identify your browser and enhance navigation and user experience. Cookies may collect anonymous information about how you browse and interact with the website. Persistent cookies remain on your device after your browser is closed and can be removed through browser settings, while session cookies expire once the browser is closed. You may choose to disable cookies; however, certain features of the website may not function properly if cookies are disabled.
Log Files
Our servers automatically record certain information transmitted by your browser when you access the website. This information may include your Internet Protocol address, browser type, referring or exit pages, URLs, number of clicks, interaction behaviour, domain names, landing pages, pages viewed, mobile carrier, and similar technical data. This information is used for analytics, system administration, and security purposes.
Clear Gifs Information
TJS StudySteps may use clear gifs, also known as web beacons, to track online usage patterns and improve website performance. Clear gifs may also be included in HTML-based emails to track whether messages are opened. The information collected through these methods helps improve reporting accuracy and user experience.
Geo-Location Information
When you access the website through a mobile device, TJS StudySteps may collect general location data, such as approximate geographic information derived from your device. This data may help us understand usage patterns and improve services. Geo-location data does not independently identify you and may be used in combination with other information. Certain features may not function correctly if location services are disabled.
Device Identifiers
When accessing the website via a mobile device, we may collect or store device identifiers associated with your device. These identifiers help improve functionality, enhance navigation, and recognise returning users. Device identifiers do not, on their own, identify you personally but may be used together with other information. Some features of the website may not function properly if device identifiers are disabled.
Third Party Tools
TJS StudySteps may use third-party analytics and technology tools, such as Google Analytics, to better understand how users interact with the website. These tools may collect information such as cookies and IP addresses in accordance with their own privacy policies. TJS StudySteps does not control how third-party providers manage this information.
How We Share Your Information
When you submit an application or request counselling through the website, your personal information will be shared with universities, colleges, educational institutions, or their authorised representatives for admissions and academic processing purposes. We may also share information with trusted service providers and business partners who assist in operating the website and delivering services, provided that such parties are required to protect your information in accordance with this Privacy Policy.
As our business evolves, TJS StudySteps may be involved in mergers, acquisitions, restructurings, or asset transfers, during which personal information may be transferred as part of the business assets. We may also share information with third-party applications if you choose to access our website through such platforms, subject to their respective privacy policies.
Personal information may be disclosed if required by law or if disclosure is reasonably necessary to comply with legal obligations, protect the safety of individuals, address fraud or security issues, or protect the rights and property of TJS Studysteps. We may also share aggregated or anonymised information that does not identify individuals for analytical or reporting purposes.
As our business evolves, TJS StudySteps may be involved in mergers, acquisitions, restructurings, or asset transfers, during which personal information may be transferred as part of the business assets. We may also share information with third-party applications if you choose to access our website through such platforms, subject to their respective privacy policies.
Personal information may be disclosed if required by law or if disclosure is reasonably necessary to comply with legal obligations, protect the safety of individuals, address fraud or security issues, or protect the rights and property of TJS Studysteps. We may also share aggregated or anonymised information that does not identify individuals for analytical or reporting purposes.
How We Protect Your Information
The security of your personal information is important to us. TJS StudySteps implements reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, or disclosure. In the event of a security breach involving personal information, affected individuals will be notified in accordance with applicable legal requirements.
Your Choices About Your Information
You may choose not to provide certain personal information; however, this may limit our ability to provide specific services. You may update, correct, or request deletion of your account information, subject to legal and operational requirements.
Children’s Privacy
Protecting the privacy of children is especially important to TJS Studysteps. Our website is not directed to individuals under the age of thirteen, and we do not knowingly collect or solicit personal information from children under thirteen or knowingly allow such individuals to register on the website. If we become aware that personal information has been collected from a child under thirteen without verified parental consent, we will take appropriate steps to remove such information. If you believe that we may have information relating to a child under thirteen, please contact us.
Links to Other Web Sites
The website may contain links to external websites. TJS StudySteps is not responsible for the privacy practices or content of websites operated by third parties. Once you leave our website, this Privacy Policy no longer applies, and your interaction with other websites is governed by their own policies.
Changes to Our Privacy Policy
TJS StudySteps may update this Privacy Policy from time to time. Any changes will be posted on this page to keep users informed about how information is collected, used, and disclosed. Changes take effect once published on the website.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us at [email protected].