Remove Non-Academic Barriers & Keep Students Enrolled
Food, housing, health care, transit—unmet basic needs push students off course. TimelyCare can work with your students to connect them to campus and community resources to keep them enrolled.
Is Basic Needs Insecurity Holding Your Students Back?
When basic needs are met, a student is set up for success. Unfortunately, more than half (59%) of students face at least one form of basic needs insecurity related to food or housing.
- 41% faced food insecurity.
- 48% experienced housing insecurity.
- 14% reported experiencing homelessness.
Source: The Hope Center for College, Community, and Justice (2024). 2023–2024 Student Basic Needs Survey — Lumina Foundation.
Carol Boice, contact call center agent at Davidson-Davie Community College, discusses how resources like TimelyCare can help students facing basic needs insecurity to get the support they need to stay on track.
How Does Basic Needs Support Help Students?
Your students learn best when their basic needs are met. TimelyCare’s basic needs support expands your ability to link students to food, housing, health care, and transit resources before small gaps turn into a crisis.
Close those everyday barriers, and keep more learners in class.
Ensure students are housed, fed, and healthy so they can focus on academics
Reduce stress and crisis escalation by empowering students to connect to help early
Support persistence by removing barriers that often lead to stop-out or withdrawal
Address Challenges Outside the Classroom to Keep Students on Track
How Does Basic Needs Support Work?
Connect
Students choose basic needs support or are referred from a service within TimelyCare.
Identify
Our coordinators help identify free or low-cost resources for food assistance, housing, transit, childcare, finances, in-person health care, or legal resources.
Access
Coordinators provide action steps and education to ensure the student understands how to access the needed resources.
Follow-Up
As needed, coordinators follow up with students to ensure they’re engaged in the basic needs plan.
FAQs
No, any enrolled student at a school with TimelyCare’s basic needs support can request help. Eligibility rules for community resources may depend on the resource.
When identifying resources for students, we will reference the programs and resources available on your campus and local options from a national database.
Basic needs support requests are only visible to authorized staff; reporting is de-identified at the dashboard reporting level.
See it in Action
Meet students’ basic needs today—protect your retention tomorrow.