Last Updated: 25 December 2025
This privacy notice provides you with a clear summary of how TidyPosts collects and uses your personal information. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).
Data Controller
TidyPosts is the data controller responsible for your personal information.
Contact: support@tidyposts.com
What Information We Collect
We collect information that you provide to us and information that is automatically collected when you use our website or plugin:
Information You Provide
- Name and email address
- Billing information (securely processed by our payment provider)
- Website URL (when registering the plugin)
- Support enquiries and communications
Information Collected Automatically
- Website usage data (via Google Analytics with IP anonymisation)
- Technical information (IP address, browser type, device type)
- Plugin version and WordPress environment details (for support purposes)
Important: The TidyPosts plugin does not collect or transmit your website content or user data.
How We Use Your Information
We use your personal information to:
- Process your purchases and manage your licence
- Provide plugin updates and technical support
- Send important service notifications (renewals, updates, security alerts)
- Improve our services and develop new features
- Comply with legal obligations
- Prevent fraud and abuse
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: To fulfil our obligations when you purchase a licence
- Legitimate Interests: To improve our services and communicate with you
- Legal Obligation: To comply with tax and other legal requirements
- Consent: For optional marketing communications (you can withdraw consent at any time)
Who We Share Your Information With
We only share your information with trusted service providers who help us operate our business:
- Freemius: Licensing and payment processing
- Stripe/PayPal: Payment processing
- Google Analytics: Website analytics (with IP anonymisation enabled)
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to:
- Enable essential website functionality
- Analyse website usage (Google Analytics)
- Remember your preferences
You can control cookies through your browser settings. For more information, visit: www.aboutcookies.org
How Long We Keep Your Information
- Account information: Whilst your account is active, plus 3 years after closure
- Purchase records: 7 years (UK tax law requirement)
- Support tickets: 3 years
- Analytics data: 26 months (automatically deleted by Google)
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Rectify inaccurate or incomplete information
- Erase your personal information (subject to legal obligations)
- Restrict how we process your information
- Data portability (receive your information in a portable format)
- Object to processing based on legitimate interests
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at: support@tidyposts.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/
Data Security
We protect your information using:
- SSL/TLS encryption for data transmission
- Secure payment processing
- Regular security updates and monitoring
- Access controls and authentication
International Data Transfers
Some service providers (such as Google and Freemius) may process data outside the UK. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.
Changes to This Notice
We may update this privacy notice from time to time. We will notify you of material changes via email or a notice on our website.
Contact Us
For questions about this privacy notice or to exercise your rights:
Email: support@tidyposts.com
Website: https://tidyposts.com
Full Privacy Policy: For complete details, please read our full Privacy Policy at https://tidyposts.com/privacy-policy
We are committed to transparency and protecting your privacy. Thank you for your trust.