- Services
- Incident Response Retainer
[ Incident Response Retainer ]
The Incident Response Retainer service ensures your organization has immediate access to ThreatScene’s incident response and digital forensics team, available 24/7. This pre-agreed engagement allows for rapid mobilization in the event of a security breach, helping you identify, contain, and remediate threats efficiently and with minimal disruption.
Through onboarding workshops, predefined playbooks, and readiness planning, we help you reduce response time and ensure alignment between our teams when a real incident occurs.
[ What You Gain ]
Guaranteed incident response support from experienced forensic and response specialists.
Immediate containment of threats through pre-established tools and escalation paths.
Breach notification guidance and compliance with NIS2, GDPR, DORA, and related laws.
Deep forensic insights into what happened, how it spread, and how to stop it recurring.
Readiness assessments and tailored playbooks aligned to your risk profile.
Briefings and reports that empower leadership to make timely, informed decisions.
[ How We Help ]
24/7 Emergency Support
Guaranteed SLA-based hotline for instant access to Unit 31 specialists.
Readiness Checks
Assessments, tabletop exercises, and improvement recommendations.
Tailored IR Playbooks
Custom response procedures built around your systems and threat landscape.
Proactive Approach
Intelligence-driven identification of attack patterns before they happen.
Forensics & Threat Hunting
Full-spectrum root-cause analysis, persistence discovery, and containment.
Legal & Compliance Guidance
Structured support for breach reporting and audit-readiness.
[ Our Methodology ]
A methodical process to deliver effective security outcomes for your business
Onboarding & Planning
Conduct a project initiation workshop, install IR tools, and document escalation procedures
Playbook Development
Define your threat scenarios, internal responsibilities, and communication workflows
Response Activation
When needed, our team responds via the hotline to execute containment and investigation
Forensic Analysis
Reconstruct the timeline and assess the origin, tools, and actions taken by the attacker
Post-Incident Support
Deliver reporting, forensic insights, and recommendations to strengthen your defences
[ Frequently Asked Questions ]
What is DFIR Retainer?
Why is a DFIR Retainer important?
- Immediate Access to a Specialised Team: You will have swift access to specialised incident response expertise whenever needed, under relevant SLAs.
- Advance Customer Knowledge: By establishing a retainer agreement, we gain prior familiarity with your environment, allowing for more tailored and efficient response strategies.
- Pre-Installed Emergency Equipment: Our proactive approach includes the installation of emergency equipment in the customer’s infrastructure, ensuring a faster response time and swift mitigation of security incidents.
- Minimise Downtime: Facilitates a rapid and coordinated response, helping to contain incidents, mitigate damage, and restore normal operations quickly.
- Cost Savings: Proactive incident response and digital forensics planning minimise financial losses associated with security breaches.
- Peace of Mind: Knowing there’s a dedicated team ready to spring into action in the event of a security breach or cyberattack provides reassurance.
What does the onboarding process include?
A dedicated workshop, team introductions, tooling setup, and documentation of key processes and contacts.
What is the role of IR playbooks in this service?
Playbooks ensure an organized, repeatable approach to handling different types of incidents, covering actions, priorities, and escalation.
What kind of support do I receive beyond response?
All tiers include proactive elements like readiness assessments, executive briefings, and improvement recommendations.
How do response times work under this service?
Response times are guaranteed through pre-agreed service levels defined during onboarding (Bronze, Silver, or Gold).