👵 LAW-1: WE RISE ABOVE THE RIFF-RAFF [RESPECT]

In many Communities, people make a sport out of picking apart the posts of other members; here in the Tribe we instead seek to find the best in others and uplift and support our fellow Tribers wherever we can.

This doesn't mean we all sing Kumbaya around a campfire and agree with everything everyone says 😂

But when we do disagree with a fellow Tribers opinion or idea, we do it with deep respect and in line with Law #3 👇

👩‍🚒 LAW-2: WE GIVE MORE THAN WE TAKE [SERVICE]

The MSP Industry has an amazing & unique attribute in that we're happy to share our wisdom and help our competitors, even at the expense of our own profits.

Not many industries are like this and it's one of the cornerstone values our Tribe was built on. As part of this, every time we ask for help (take), we look for 2 (or more) areas where can help out with in return (give).

• A give can be as simple as a "Welcome!" message or LIKE 👍 on a new members Introduction Thread.
• OR it can be as complex as a 500 word reply helping someone who is struggling with a challenge that you're overcome successfully in the past.

Of course, if we're in a horribly bad spot, we simply ask for help and we don't worry about giving as we know our Tribe has our back and we can start giving again when we get out of the bad spot.

🎭 LAW-3: WE DISAGREE AS FRIENDS [DEBATE]

We believe that professional, friendly disagreement is healthy and that debating a topic with a friendly, calm approach helps us all gain different insights, see new perspectives and advances our Business and Industry.

If we disagree with something (which we will), we do it in a kind and courteous way and we back up our argument with credible sources to help everyone better understand our perspective and the context for our point of view.

We argue against opinions, not people, respecting that we all have different life experiences.

🤫 LAW-4: WE RESPECT EACH OTHERS PRIVACY [DISCRETION]

As part of becoming THE most supportive & helpful MSP Community on the planet, Tribers will often share highly sensitive and deeply personal information, especially when they are in a bad spot and asking for help.

We treat what we see here with the utmost care, respect and privacy - just like we'd want others to do if we were the one doing the sharing. If we spot something in the Tribe that we would like to share outside the Tribe, we always ask for permission from the person who made the post.

Also, as part of our ethos of Privacy, we also don't share sensitive information from our Vendors inside the Tribe if it's under any form of NDA. For example, any pricing we've received from a Vendor under NDA stays under NDA.

Of course, public vendor pricing is open for free-spirited discussion and debate 😎

🤔 LAW-5: WE ARE CONSIDERATE IN OUR INTERACTIONS [CARE]

We know that every Triber is at a different stage of the journey to us and operates from a different set of life experiences to us and we are mindful of this when giving advice and help to others.

For example, we know that our favorite vendor will be another MSPs most disliked vendor and our most disliked vendor will be another MSPs favorite Vendor.

So, if we've had a bad experience with a Vendor, we don't post "Vendor X is garbage" as we know it's not helpful. Instead, we share details about our negative experience in a way that helps our fellow Tribers make better informed decisions for their circumstances.

On the flipside, if we've had an amazing experience with another Vendor, we don't tell a fellow Triber that "You have to use Vendor Y". Instead, we share details about positive experience in a way that helps our fellow Tribers make better informed decisions for their circumstances.

🤝 LAW-6: WE BELIEVE MSPS & VENDORS WORK BETTER TOGETHER [UNITY]

We welcome both MSPs and Vendors into our Tribe because our Industry grows stronger and innovates faster when we all work from the same side.

We believe working collectively ultimately helps our clients better run and grow their businesses and strengthens the fight against the malicious threat actors trying to tear all our businesses apart.

Even though we're all on the same side, we won't always agree with everything a Vendor (or MSP) does. And when that happens, we remember LAW-1 and LAW-3 from above 👆.

NOTE: The Tech Tribe doesn't take money from any Vendors so we can stay as unbiased as possible¹

🧡 LAW-7: WE WELCOME ALL WALKS OF LIFE [INCLUSION]

If we're in the MSP Industry and we have blood pumping through our veins, we're welcome in the Tribe.

There's no need for a TL;DR on this one - it's simple, really 😜

Luckily though, in over 210,000 posts and 9+ years, we've never chopped off any legs or banished anyone from the Tribe. And, because we're a bunch of super smart, friendly adults, we hope we never will 🤓