Obsessive Compulsive Disorder (OCD) affects one in every 40 adults in the U.S. However, what many might think of as traditional talk therapy often doesn’t adequately address their symptoms, since it is contraindicated for OCD.
As two mental health providers…
The Receptionist team is excited to announce that it is now part of Sign In Solutions and its world-class visitor management portfolio.
Over the past 10+ years, as we’ve built The Receptionist for iPad and Receptful products, we’ve done so…
In 2021, deep in the middle of the COVID pandemic, Jenine Stallings and her colleague, Nicole Holler-Blackmon, worked together at a hospital in the psychiatric department. With personal protective equipment (PPE) in short supply, the necessity of continuing to see…
Ah, the paper logbook. Seems pretty innocuous, and usually not something you ever really think about or pay much attention to.
But what about that time you needed to find out who checked in at 2:50 p.m. on Aug. 13,…
Nonprofits exist to help people and the communities in which they operate. A nonprofit also receives funding from various sources: federal, state, or local governments, boards, foundations, private donations, and more.
Regardless of the source, each nonprofit is required to…
In many businesses, the front door or lobby is one of the most inefficient (and overlooked) parts of the business.
From front desk staff tasked with multiple job duties to long lines forming when a guest’s host can’t be located…
Whether you need support to oversee operations at multiple locations or just want more insight, our new Multi-Location Users feature is here to help!
Businesses with multiple locations don’t operate each workplace in a vacuum; they need consistency across the…
In this episode of The FABRIC, The Receptionist's Director of Marketing, Michael Ashford, and Director of Sales, Tom Foster, discuss the importance of understanding the return on investment of a visitor management system.
In this episode, we’re joined by a customer of ours, Elaine Luna. Elaine discusses the importance of self-disclosure in therapy, particularly when working with children, and she shares her experiences of breaking away from traditional therapeutic norms that discourage personal sharing, emphasizing the value of authenticity and connection.
Do you love sitting in traffic? No. At the same time, are you thankful when your fellow commuters follow the rules of the road for the sake of everyone’s safety? You bet. ITAR compliance works the same way.
International Traffic…
In this episode, Michael chats with Acey Holmes, founder of BoredLess, a consultancy that transforms corporate culture and enriches employees through play.
Manufacturing facilities must adhere to stricter regulations than many other types of businesses, largely due to safety and compliance concerns.
Collecting important information from guests can cause delays when visitors arrive. Guests must complete certain tasks, such as watching a…
In this episode, I chat with Hilani Ellis, the founder of Exceptional Admins — one of the top resources for people in administrative and executive assistant roles looking to advance their careers and influence.
Rachel Duke’s business is thriving—even in the face of disaster.
Rachel, a certified Aesthetic Nurse Specialist, worked as an emergency room nurse for 17 years when burnout started creeping in, so she decided to try something new. After taking a…
Leadership and career coach Meredith Masse joins The FABRIC to discuss how to craft a career that works for you, and what’s more, how to figure out what that actually is.
Introducing Receptful, a visitor management system specifically built and designed for enterprise manufacturing companies.
Small business owners often have little margin for error when it comes to time. They have to manage it all — products or services, employees, expenses, marketing, sales, and growth. Simply put, they can’t afford to take their eye off…
Now Available: Check-Out Reminders
The Receptionist for iPad is proud to introduce a new feature to help our customers better maintain visit log accuracy and keep track of their visitors in real time: Check-Out Reminders!
Ensuring that your office’s checked-in…
David Pfosi, Owner of Edge Construction, discusses the intention he brought to crafting the culture at his company in an industry with a reputation for being a bit more gruff and rough.
People love bundles, especially when it comes to apps. And for good reason – different software solutions all packaged together with one price sounds pretty appealing. You get multiple functionalities and only have to pay one provider.
But if you’ve…
Entrepreneur Peter Schroeder explains his belief that being financially successful shouldn’t sacrifice his team’s pursuit of bold approaches or healthy boundaries.
In the United States, February through April marks the unofficial “tax season,” but any seasoned tax pro will tell you there’s still plenty of work to be done in the remaining months.
While a tax preparer’s work is never truly…
From scheduled tours to new visitor orientations or executive visits, large numbers of guests arriving at one time can overwhelm your front desk and create a backlog of visitors waiting to check in on your visitor management system. Never fear…
The Receptionist President and CEO Andy Alsop is back on the show to cover some significant changes that have occurred in our business over the past few months. As we continue to implement the Entrepreneurial Operating System to its fullest, we're finding ways that our self-implemented process didn't fully align with all that EOS entails.
We sometimes hear comments like, “We already have a receptionist. Why do we need a digital check-in system?”
That’s a great question.
The answer is that despite being known as “The Receptionist for iPad,” we aren’t actually suggesting that this…
In this conversation, Gregory Offner shares how he views workplace culture, and why he believe more company leaders need to be intentional about helping their employees find purpose and meaning in their roles beyond the paycheck.
Perhaps one of the busiest employees in your organization is your receptionist. They’re constantly handling important duties such as answering the phone, greeting people who walk in the door, and ensuring deliveries go to the right person, among their many…
When the calendar flips over from December to January, accountants and tax preparers enter their busiest time of year. That’s right, it’s everyone’s favorite time: tax season.
While some tax preparers work from home and complete their clients’ taxes virtually,…
Between clients, therapists have only a few minutes to use the restroom, get a drink of water, or answer an email. Also, it must be said that being a therapist can be extremely mentally taxing, so those few minutes between…
Owning a business is a lot like being a parent. Just like children, your business needs care and nurturing in order to grow and be successful. Then add on the extra challenge for people have never done it before, and…
In the first episode of 2024, we welcome yet another new team member to the show, Julia Mawdsley, our customer education specialist. Julia discusses what it's been like coming into a new role as a new team member and how she's helped set expectations.
We're reviewing the year that was 2023 on The FABRIC, including all of the changes we made to the show and the guests we welcomed.
The Receptionist team is delighted to announce that we now support Single Sign-On (SSO) integration! SSO allows your users to bypass the login step for The Receptionist for iPad and use a single set of credentials (i.e. username and password)…
Exploring ways companies can raise awareness about how disabled individuals might experience their workplace and environment.
Company culture can get a bad rap in the business world, often because so few companies do the work to intentionally create it and keep it top-of-mind. Listen to how one organization did it with purpose and intent.
As we return to “normal” life following the pandemic, more and more of us are choosing to do things in person that we had to learn how to do virtually, including therapy. The lockdowns made it challenging, if not impossible,…
We welcome Andrew Bartlow back to the show for an in-depth and nuanced conversation with our President and CEO, Andy Alsop, about navigating culture and employees through company growth.
The Receptionist’s newest visitor management feature will help ensure everyone in your workplace is informed of important events or safety situations. Say hello to Broadcast Notifications!
Broadcast Notifications allow you to send out mass alerts via SMS to everyone who…
At The Receptionist, we understand that every interaction within your private practice influences your client’s overall experience with you, including the moment they walk through the door to check in. As a therapist, you take great care to invest in…
This episode features a conversation with Patrick Casale, the founder and creator of All Things Private Practice, a coaching and consulting business he grew out of his own private therapy practice to help other practitioners start their own businesses.
With The Receptionist’s newest visitor management feature, your employees can have peace of mind that any important deliveries won’t go missing or be left sitting out at the front desk overnight. Say hello to Assigned Deliveries!
Our Assigned Deliveries feature…
If you work in manufacturing, you’re no stranger to compliance. And while you understand how important different regulations are for safety and security, some guidelines can be a little murky. One such case is how to handle your facility’s visitors. …
Andy Alsop, our CEO and President, and Tom Foster, our Director of Sales, join the show to discuss their recent trip to the Entrepreneurial Operating System / Traction conference in Indianapolis, Indiana. The Receptionist is company that follows the EOS model, and it was an interesting experience for Tom and Andy to go to the EOS conference for the first time to bring back ideas of not only what we can further implement but also areas we've fallen short as a self-implemented company. We talk about what all that means for the company, as well as what the future might look like.
Mental health professionals are naturally drawn to the service and betterment of others. So, it’s no surprise when a therapist begins considering a role as a clinical supervisor.
In addition to helping peers new to the profession and aiding in…
Mid-2022 presented an unfamiliar challenge for Ryan Lathrop, President of 360 Group International. The private security group was tasked with providing around-the-clock security and surveillance at a multi-acre Beverly Hills estate. The estate was undergoing demolition, construction, and renovation…
Aaron Ferguson is a former product manager who became a leadership coach after years of watching how the things leaders don’t say affect employees’ sense of worth, value, and ability.
Congratulations! You’ve completed the academic part of your clinical program. You’re now on your way to put all your knowledge to practice. And as you do so, you’ll have the guidance of your Clinical Supervisor to walk you through your…
Andrew Bartlow joins the show to give his perspective from a 25-plus-year career as an HR executive and consultant.
A bustling salon is every owner’s dream, right? But it might not feel that way when your cut and color client is running long and your blowout appointment just walked in.
Your new clients probably find you on the internet,…
The Receptionist for iPad is here to make your life and your visitor experience easier by automating repetitive tasks and letting you — a human — do what you do best.
That means making sure you have all the information…
The Receptionist for iPad welcomes our newest feature designed to upgrade your visitor experience and ease anxiety at the front desk: visit assignment!
We built the assigned visits feature primarily for users in the credit union and banking industries, who…
This episode features a compelling conversation about what it means to be authentically yourself and how to look for and hire for authenticity.
First impressions are crucial in so many aspects of life. It’s why we get concerned when we think we have lettuce in our teeth.
For many businesses, the check-in experience is the first point of contact with their visitors, and…
Looking to improve your visitor experience at your behavioral health practice? Check out these top visitor management tips.
Dr. Daniel Hallak joins the show to talk about what many might see as a necessary evil of the business world — networking.
The spring of 2022 represented a significant turning point for Shannon Moenkhaus and Tricia Sanders. After receiving notice that the St. Louis area coworking space that housed their businesses was shutting its doors, it was time to find a new…
Raven Lawless, our Customer Onboarding Specialist, shares how the model of Employee Supremacy at The Receptionist has created a higher purpose for her and her role and how she feels valued.
What are the tips for hiring the best front desk staff? In this guide, we look at the best practices for attracting and retaining top talent.
Looking for ways to secure your private practice? Here, we share tips on how to prevent theft and violence in your workplace.
Dr. Joan Fallon discusses her new book "Goodbye Status Quo" and what it means to be in a "seam time" in history.
How do you develop the optimal visitor path in your office? In this post, we share tips on how to map out a great path and experience for your visitors.
Rain Hyneman from our Customer Experience team joins Michael in the studio to discuss what Employee Supremacy means to front-line staff working in an organization — customer support — that can sometimes get caught up in Shareholder Supremacy metrics and tactics.
What should you look for when choosing a visitor management system? In this post, we share a list of top features to consider.
How do you deal with angry encounters at the reception desk? In this post, we share tips for de-escalating difficult situations.
What are some affordable technology updates to make in your office? In this post, we share 7 exciting ways to modernize your office
In this episode, we feature Kelly Elise Ulmer, owner of Bloom Counseling and Nutrition in Fort Collins, Colo.
Let’s discuss how you can optimize your pre-registration process. Use these tips to improve your visitor’s experience.
This episode features a conversation with Brooke Bastain, an executive assistant who, as she puts it, sort of "fell into the role" at one of her early employers. But she has since thrived as an executive assistant and is now more than 4 years into her EA position at a Denver-based software company called Conga.
What are the top ways to secure your co-working space? In this post, we look at simple ways to improve your on-site security.
Should your employees sign in at the lobby? In this article, we look at the benefits of implementing a lobby employee sign-in process.
Joe Sanok is the author of the book "Thursday is the New Friday," where he advocates for more of us to find ways to get out of the construct of the typical 9-to-5, 40-hour work week, to create space to be more creative, to launch side hustles, to rejuvenate our minds and bodies, and in the end, actually accomplish more while enjoying our lives.
Should you use visitor badges in your workplace? In this post, we look at the benefits of implementing badge printing into your visitor management process.
Looking for ways to improve your visitor check-in process? In this post, we look at common visitor management mistakes and how to avoid them.
When Licensed Counselor Kelly Elise Ulmer decided to open up her private practice Bloom Counseling and Nutrition during the early months of the COVID-19 pandemic, the timing was a tad unconventional. New, in-person workspaces weren’t exactly proliferating as many of…
What are the top tips for checking in your visitors? In this post, we share ways to improve your visitor’s check-in experience.
In this episode, our new Director of Customer Experience, LizAnn Nealing, joins the show for the first time.
The Receptionist’s extensive list of visitor management features has a brand new addition: visit notes!
Customers across industries have asked us for a way to append specific visits in their visit log with extra information beyond the data collected during…
Mary Ryan, an executive assistant to the CEO of a company called Lev, wrote a post on LinkedIn recounting an all-too-common interaction with someone who clearly didn’t understand the importance of her role. Her story is a powerful message of...
In this episode, our Director of Marketing, Michael Ashford, chats with Aman Tewolde, one of the first two recipients of The Receptionist's FABRIC Scholarship.
In this episode, Tom and Michael talk through the ins and outs of implementing a visitor management system as more and more companies are returning to the office in some shape or form.
Check out these unique ways to use The Receptionist for iPad in your organization. Tips include Zapier integrations for check-ins and check outs.
How do you add a digital receptionist to your office? In this post, we share top considerations and best practices for adding a check-in kiosk to your office.
We welcome Heather Younger, CEO of an employee engagement consulting and training firm called Employee Fanatix, to the show this episode.
In this post, we share visitor management tips, specifically how to use email to improve your visitor’s experience and increase your office security.
On this episode, we look back on all we have learned from our first 100 episodes of this podcast and what we’re looking forward to in the future.
Are you collecting visitor data? If not, you could miss the chance to optimize your workflow and increase security. Here’s how to use visitor data:
On this episode, we talk about how you can become an employee-centered company
Look, we get it. We understand that you might have heard some myths about visitor management systems.
What message will it send to your guests and customers? Will it confuse people? Will someone lose their job?
We hear you and…
No one wants to feel like a robot. Our director of marketing shares examples of how you can make your brand messaging more human.
When electronics manufacturer MVinix moved to a new, larger location, company leaders faced a question: Can we rethink how we manage visitors at the front desk?
A full-time receptionist had managed the front desk at the company’s previous location, but…
On this episode, we share stories about how employee supremacy has impacted our team.
On this episode, we talk about our experiences with supply chain issues during the pandemic.
Would you like to get a handle on office management this year? In this post, we’re sharing a look at which office tools you need to efficiently run your office.
