FAQ

Placing A Bid in the last second sounds like a good idea to most. However, If you match someone's automatic bid, it will notify you to increase your bid but will not extend the timer, which will not allow enough time to increase your bid amount. 

Bids cannot be retracted once placed. 

If prior arrangements with the seller are not made, payment is expected the next business day. Shipping is expected to be the buyer's responsibility unless prior arrangements are made with the seller. 

The seller will contact the winning bidder soon after the auction has closed to arrange payment and shipping.

It is the lowest amount a seller is willing to take for their horse. If you go to the horse’s sales page and click on “More Details” under the countdown timer, you can see if the reserve price has been met or not met.

You will place your Automatic Bid in the black box and click on "Auto Bid," which will increase your bid by $200 increments if another bidder is bidding against you.

Example: Say the bid is at $2000. The suggested bid will state the following. ("Enter more than or equal to $2,200.00") If you place a bid of $ 3,000, it will display publicly as $ 2,200. When someone bids against you, it will automatically bump you up, keeping you at the top until it reaches your ceiling amount.

You can increase your Auto bid if one has already been submitted by entering a new amount that is higher than your current amount. 

The "Exact Bid" button will allow you to place the exact amount you entered as a bid.  

Ensure you have already signed up and had your account activated. This is done before you can log in to your account.

If you are still unable to submit your bid, please call us immediately. We are always available during auctions.

Don’t wait until the last few minutes to place your bid. Any amount larger than the minimum amount entered will keep you the top bidder up to that amount.

Take advantage of automatic bidding. It's a good idea to refresh your browser often if you are a last-minute bidder. Don't hesitate to call us if you have worries about not winning the horse you want. 

Click "More Details" under the countdown timer to see if your maximum bid went through and to ensure it looks correct. This cannot be seen unless you are logged into your account.

It will be at the top of each auction page in a black box. You’ll have to click on the photo of the horse or the "More Details" button of the horse you’re interested in first to get to the sales page.

 Example: Horse is at $5000. User 1 enters $10,000. Which displays user 1 as the top bidder at $5,200. User 2 enters $10,001. This will display the $10,000 proxy bid entered by user 1 above user 1’s previous bid of $5200 and display the bid made by user 2 above both of user 2’s bids of $5200 and $10,000, which makes it looks like user 1 is bidding against themselves because of how it is displayed, but it is impossible to bid against yourself. If you try to bid against yourself, it will only raise your auto bid. Some refer to it as a proxy bid or ceiling amount. Anything you enter above the minimum amount required to enter is considered an auto bid.

Thehorsebay is based out of Southwest Missouri. However, we list horses from all United States and Canada locations.

You can reach out to the seller to request proof that the registration papers have been signed on the back by the person whose name appears on the front, indicating a transfer of ownership.