Frequently Asked Questions

Here's how to purchase and manage your plans!

Football:

• NFHS: YES
• Pop Warner: YES
• NCAA DI, DII, DIII: YES
• NAIA: YES
• JUCO: YES

Baseball:

✅ NFHS (High School Baseball): One-way electronic communication from a coach in the dugout to the catcher is permitted for the purpose of calling pitches. The device may only be used while the team is on defense, and the coach must remain in the dugout/bench area. Communication to any other player or any use while on offense is prohibited. NFHS rules are the baseline for most state high school associations — but individual states govern their own programs. Always verify with your state athletic association before the season. The Headset App is compliant.

✅ USSSA: Coaches may use one-way electronic devices to call pitches, but the system must be a listen-only earpiece for the catcher. No verbal responses are allowed, and other players cannot receive signals. The Headset App is compliant.

✅ Perfect Game: Explicitly PG adopted NCAA protocols. One-way devices permitted; live audio restricted to catcher only. The Headset App is compliant.

✅ Little League: Rule 3.17 updated in 2025 to permit one-way coach-to-catcher communication on defense, from dugout only. The Headset App is compliant.

✅ Cal Ripken: Electronic Pitch Calling Devices, One-way electronic communication devices will be allowed from the dugout to the catcher while the team is on defense for the purpose of calling pitches. When using the electronic communication device, the coach can not be outside the dugout/bench area. Coaches may not use electronic devices to communicate with any other team member while on defense, or any team member when on offense. The Headset App is compliant.

✅ Cooperstown Dreams Park: Cell phones, iPad, and other electronic devices are permitted in the dugout only during the game. Based on an inquiry to Cooperstown Office, coach to player communication is legal to all players on the field. Coaches should confirm with their tournament director. The Headset App is compliant.

You are able to access your monthly invoices and manage your subscriptions
HERE

We do!

You can find our training series on our How-To page. We are adding and updating frequently, so be sure to check back!

How to get your direct to player pitch/play calling setup correctly.

You can find our training series on our How-To page.

You can find our training series on our How-To page.

Invite other coaches/catchers:

1. Go to "Team" tab at the bottom of the app, then
2. Click the "+add" button
3. They will download the app on their device and use their own earbuds

You can find our training series on our How-To page.

You can manage your licenses and active users by

1. Go to the "team" tab
2. Click the vertical 3-dots.
3. Select "inactive, active, admin"

You can invite as many people as you like to your team and manage your subscriptions this way.

There are 3 key ways to solve this issue:

1. Turn off WIFI on your phone
   1. Sometimes your phone will try to go between data and wifi. Just use data.
2. Make sure your bluetooth earbud is a "Class 1" bluetooth rating.
   1. This gives you the most range from a device.
3. Line-of-sight. Make sure your device has a clear line-of-site to your earbuds.

The hardware (actual headsets) you are utilizing is essential to solving this issue. 

There are two (2) key ways to manage background noise:

1. Apple Airpod Pros with Voice Isolation technology (read more here)
2. A headset with a mic boom. Our top recommendations are HERE.

If you are in high wind situation, you will then need a mic boom with a windscreen (this is that puffy thing on the end of the mic boom). Again to see our recommendations, CLICK HERE.

You can find our training series on our How-To page.

You can manage your licenses and active users by

1. Go to the "team" tab
2. Click the vertical 3-dots
3. Select "listen-only"

You can make as many people as you like listen-only on your team. Once you make them a "listen-only" user, they will always be a listen-only user until you change them back.

This can be frustrating. If you don't want to receive phone calls, text messages or other notifications while using The Headset App, you simply need to activate "Do Not Disturb" on your device's settings. Instructions below

Apple: HERE

Android: HERE

Answer? Not much... The Headset App draws less battery than a typical phone call. However, it's always good to make sure your devices are charged prior to use, but you shouldn't have a problem with battery issues. 

It's simple to add/remove users from your account.

1. Go to "team" tab

2. Click "add+" to add or 3 dots to remove

If you are adding users mid-month, your will receive a partial-month bill at the following of the next month.

If you are removing users, your account balance will be adjusted at the beginning of the next month.

Though you cancel your subscription, your account will remain inactive. If you choose to re-subscribe, you will be able to resume your account where you left it.

The Headset App is a software program that ties to any Apple or Android phone. Any wired or bluetooth headset/earbud with a mic will work. Feel free to use what is available or take a look at our blog of preferred providers and links with our customers' most recommended headsets HERE

Apple:

Here's a step-by-step guide on how to prevent your iPhone from timing out and locking the screen:

1. Open the "Settings" app on your iPhone's home screen.
2. Scroll down and tap on "Display & Brightness."
3. On the next screen, you'll see the "Auto-Lock" option. Tap on it.
4. You'll be presented with a list of time intervals ranging from 30 seconds to 5 minutes. Choose the duration after which you want your iPhone's screen to lock or select "Never" if you don't want it to lock automatically.
5. Once you've selected the desired auto-lock duration, press the "Home" button or swipe up from the bottom (on iPhones without a Home button) to exit the Settings app.

That's it! Your iPhone will now stay awake and the screen will not lock automatically until the set time duration elapses. However, do keep in mind that keeping the screen on for extended periods can drain the battery more quickly. So, it's recommended to find a balance between keeping the screen active and conserving battery life.

Note: The steps provided are based on the iOS interface as of September 2021. If you have a different version of iOS or if Apple has made any changes to the settings, the steps might vary slightly.

Here's a step-by-step guide on how to prevent your Android phone from timing out and locking the screen:

1. Open the "Settings" app on your Android phone. You can usually find it in the app drawer or by swiping down from the top of the screen and tapping the gear-shaped icon.
2. In the Settings menu, scroll down and tap on "Display" or "Display & Brightness."
3. Look for an option called "Screen timeout," "Sleep," or "Auto-lock." Tap on it.
4. You'll be presented with a list of time intervals ranging from 15 seconds to 30 minutes or more. Select the duration after which you want your phone's screen to lock or choose "Never" if you don't want it to lock automatically.
5. Once you've selected the desired screen timeout duration, navigate back to the main Settings menu or press the home button to exit the settings.

That's it! Your Android phone will now stay awake, and the screen will not lock automatically until the set time duration elapses. However, please keep in mind that keeping the screen on for extended periods can drain the battery more quickly. So, it's recommended to find a balance between keeping the screen active and conserving battery life.

Note: The steps provided are based on the Android interface as of September 2021. If you have a different version of Android or if the manufacturer has made any changes to the settings, the steps might vary slightly.

Great question! The Headset App uses data from your cellular provider and wifi technology. Before you travel, it is important to make sure you will have the proper connection to either cellular data or wifi. There may be in rare instances where our customers who travel and use our app (e.g. football programs) might run into coverage issues. Below are  searchable maps of the major cellular providers and their coverage in the United States:

Verizon:

Verizon coverage map

AT&T:

T-Mobile:

US Cellular:

Please note that these maps are just a general representation of coverage areas. Actual coverage may vary depending on your location and device.

Here are some additional details about the coverage of each provider:

• Verizon: Verizon has the best coverage in the United States, with coverage in all 50 states and Puerto Rico.
• AT&T: AT&T has the second-best coverage in the United States, with coverage in all 50 states and Puerto Rico.
• T-Mobile: T-Mobile has the third-best coverage in the United States, with coverage in all 50 states and Puerto Rico.
• US Cellular: US Cellular has the fourth-best coverage in the United States, with coverage in 23 states.

Here is a chart of apple watches and the operating systems. Apple Watch has recently stopped supporting/updating Apple Watch Series 5 or older. Any newer version will work with The Headset App!

Apple Watch and iPhone compatibility

The Headset App supports WearOS version 5.0 or higher. Here's a list of watches that run The Headset App:

Yes! As long as your iPad has a connection to the internet, it will work fine. We have many younger programs where kids don't have phones yet. Coaches will do the following to use an iPad as their second device:

1. Download The Headset App on your phone -> Create your first account via email.
2. In Team Tab -> send invite to your second email.
3. Download The Headset App on your iPad -> create your second email account -> join your first team.
4. Join a channel on both devices and you're up and running!

IMPORTANT: Remember, your iPad must have connection to the internet in some way. A quick way to do this is create a "WIFI Hotspot" with your phone and connect your iPad to that. 

Check out the blog post for step-by-step instructions.