Why it Matters: Selecting an Application Delivery Management (ADM) tool creates technological determinism by embedding specific assumptions and biases into automated processes. 

  • When tools and the processes they enable are seen as neutral and inevitable, rather than as products of human choices. 
  • Technology is a primary force driving social or organizational change, rather than the people who design, select, and implement it.

Context: Technological determinism is a theory that technology drives social, cultural, and historical change.

  • In its “hard” form, technology is an autonomous force, and once a new technology is introduced, society must adapt to its demands. 
  • In contrast, “soft” determinism acknowledges that while technology strongly influences society, human choices and social factors still play a role. 
  • The core idea is that the tool shapes the user and society, not the other way around.
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