Premium support

Expert help when your restaurant can't afford downtime

Skip the queue. Get guaranteed response times, priority access to our developers, and on-demand fixes — so issues get resolved before they cost you orders.

Compare plans
Guaranteed response times
Email, Discord & GitHub
On-demand hotfixes
Direct developer access

Why restaurants upgrade to premium

Community support is great for everyday questions. Premium support is for when every hour offline means lost revenue.

Faster answers, fewer delays

Your request goes to the front of the queue with a guaranteed response window — not days waiting on forum replies.

Fixes, not just advice

We troubleshoot on your site, apply patches, and resolve unexpected behaviour — including urgent hotfixes between releases.

Developers who know the product

Work directly with the team that builds TastyIgniter. Extension conflicts, upgrade issues, and production bugs handled properly.

Monthly plans

Choose the level of support you need

All plans include unlimited priority support. Pick the response time that matches how critical your site is.

Solo

$80/mo

Billed monthly · cancel anytime

  • Guaranteed 24-hour response time
  • Unlimited priority support via email, Discord, and GitHub
  • Technical troubleshooting on your live site
  • Software updates, patches, and on-demand hotfixes
  • Product usage guidance from the core team
Get started
Most popular

Pro

$240/mo

Billed monthly · cancel anytime

  • Guaranteed 12-hour response time
  • Unlimited priority support via email, Discord, and GitHub
  • Technical troubleshooting on your live site
  • Software updates, patches, and on-demand hotfixes
  • Product usage guidance from the core team
Get started

Enterprise

$400/mo

Billed monthly · cancel anytime

  • Guaranteed 8-hour response time
  • Unlimited priority support via email, Discord, and GitHub
  • Technical troubleshooting on your live site
  • Software updates, patches, and on-demand hotfixes
  • Product usage guidance from the core team
Get started

Premium support covers TastyIgniter v3.0+. Custom development, menu migration, and third-party software are not included — see our installation & dev services.

How it works

From signup to resolution in four straightforward steps.

1

Choose a plan

Pick the response time that fits your business. Upgrade or cancel monthly.

2

Link your site

Connect the TastyIgniter site you want covered. We may need admin access to investigate issues.

3

Reach out anytime

Contact us via email, Discord, or GitHub. Priority requests are handled first.

4

We fix it

Our team diagnoses, patches, and verifies the fix — so you can get back to taking orders.

Don't let a technical issue cost you tonight's orders

Premium support gives you a direct line to the people who build TastyIgniter — with guaranteed response times and real fixes on your site.

View plans & pricing

Frequently asked questions

We offer free community support via our Discord channel, support forums, and knowledge base. Premium support is for restaurants and agencies who need faster responses and on-demand hotfixes rather than waiting for the next release.
Help with extension and theme issues, troubleshooting unexpected behaviour, software updates and patches, and general product guidance. Our team works on your site directly when needed.
Yes — we need admin access to investigate and fix issues on your installation. You can change credentials after we're finished.
All versions from 3.0 onwards are supported under premium support plans.
Our team is available on working days, 9:00 AM to 5:00 PM GMT. Submit your request through your priority channels and we'll respond within your plan's guaranteed window.
Yes. For custom development, installation, or one-off bug fixes, see our support services or contact us for a quote.