About Syncro Mobile
With ticket management, remote access, and customer communications built right in, Syncro XMM(TM) Mobile Ticketing app provides you with all the essential tools you need in the field. This app is free to use for all...
With ticket management, remote access, and customer communications built right in, Syncro XMM(TM) Mobile Ticketing app provides you with all the essential tools you need in the field. This app is free to use for all Syncro XMM(TM) users. Features: Organize Your Day: Easily visualize and plan your schedule. Keep track of appointments, view RMM alerts, and chat directly with customers. Powerful Ticket Management: Add, edit, and resolve tickets with ease. Efficiently manage time tracking and add materials used while on the move. Seamless Remote Access: Operate remotely with our integrated remote access feature, allowing you to be in two places at once.
Version History Bug fixes and stability improvements: resolved an issue preventing users from saving time updates on appointments, and fixed a stuck timer bug that was blocking technicians from starting new timers. 1.6.1 Jun 12 Full notifications system with home screen badge, unread count, and tap-to-navigate Unified Dashboard Counters for a quick overview Asset details now include Last User, Last Boot Time & Last Sync Stuck ticket timer bug fixed — technicians can start new timers normally again General stability and crash reporting improvements 1.6.0 Jun 11 Fix an issue preventing chats from showing in the Chat section 1.5.2 May 20 Fix an issue preventing chats from showing in the Chat section 1.5.1 May 12 Updated Appointments section to add Appointment Type and Location fields Improved Ticket list chip rendering Back End stability updates and fixes 1.5.0 May 7 Added bar code scan feature for searching Assets Improved app startup time Fixed an issue where a assigned End Users would appear blank after being deleted unexpectedly Misc Bug and performance fixes Please note we are continuing to further improve the Ticket Index display and sort performance 1.4.0 Apr 8 Added an Assigned End User field to the Asset Detail page You can now search for Assets by End User name in the Asset section Fixed an issue preventing Ticket Details from refreshing on Worksheet creation Improved Appointment Creation flow Updated Date Time Picker in Appointments 1.3.1 Feb 18 Fixed a bug that was causing sessions to end much sooner than they should be. Performance fixes for the Appointments section Backend stability fixes 1.2.1 Jan 16 Updated Ticket Sorting and Filtering to better align with web app Improved Asset section scroll performance Improved Alerts section scroll performance The app will now remember account subdomain when session ends Improved Ticket Index performance Added Labor drop down selection to Timer Entry Misc back end performance fixes 1.2.0 Jan 7 Added an Assigned Tech field to the Tickets-Create page 1.1.21 11/11/2025 Employee Time Clock functionality has been added to the Mobile which allows Techs to Clock-In directly from the Mobile App. Performance Improvements to the Home Page. 1.1.20 11/04/2025 Improved Asset Detail page load Improved Appointments page load Made some UI adjustments on the Ticket Detail page General Crash fixes 1.1.19 10/16/2025 Improved Ticket Comment UI to be more clear when a Customer or End User doesn't have an email address. 1.1.18 10/06/2025 We have introduced Ticket Worksheet functionality. Fixed an issue where the 'Start Chat' button would become unresponsive. Updated Ticket Detail load time and behavior. Improved Ticket Comment UI to be more clear when a Customer doesn't have an email address. Fixed misc crashes 1.1.17 09/29/2025 Fixed a case where certain types of Alerts could lead to the App Crashing unexpectedly Updated the Alerts page to be more clear when there are no Open Alerts currently. Fixed a case where ending a Chat wouldn't clear the Chat from the Open Chats screen. Fixed some misc app crashes 1.1.16 08/22/2025 Dark Mode - Added Support for Dark Mode theming in the Mobile App Fixed Misc App Crashes 1.1.15 07/30/2025 Added an Assigned Asset Section to the End User Detail page Introduced Canned Responses to Ticket Comments Add support for additional file type attachments (now includes: doc, docx, xls, xlsx, ppt, pptx, pdf, txt, mp3, wav, m4a, in addition to jpg, jpeg, png) Updated Asset Online Indicator for clarity Performance updates to Chat Crash Fixes 1.1.14 07/01/2025 You can now create, view and edit End Users for Organizations Fixed an over eager form validation Fixed a login issue that could be triggered by an unexpected token expiration Fixed a series of issues that could lead to app crashes 1.1.13 05/29/2025 Fixed an issue where editing a ticket in the Syncro Mobile App would clear the assigned End User. 1.1.12 05/13/2025 Updated Ticket Creation so that after creation, you are now sent to the new Ticket Tapping on RMM Alert Notifications from the lock screen now correctly directs you to the corresponding Alert Fixed some cased where Push Notifications were not firing as expected Fixed some crashes in various areas of the app Added Assigned End User field to Ticket Detail You can now Clear, Search, and Assign End Users in Tickets Added Assigned End User field to Ticket Create Page 1.1.11 04/15/2025 Fixed a case where the Customer Search could incorrectly show no results. Fixed an issue where a Timer Entry would be created even when no minutes value was entered while creating a Ticket Note. Fixed a flow where Custom Fields could not be filled out during Ticket Creation. Fixed a case where navigating to Chats was not displaying Unread Chats as expected. Fixed a case where the Asset list would not load as expected due to a fetch interruption. Improved Chat module performance. Fixed a series of crashes that could occur under certain scenarios. Updated some UI elements on the Ticket Detail page. Added Asset Names on the details of corresponding RMM Alerts. Relocated Customer Search to Main Menu. 1.1.10 04/02/2025 Fixed a validation issue which could prevent Appointment creation. Fixed an error that prevented the Chat page from updating with the latest Chat response without hard refreshing the page. Fixed issue that could lead to Appointments seeming to duplicate on initial Index load. Added Long Press, Copy-Paste function to fields in the app. Added new icons near Phone Numbers and Addresses that will open the phones default apps for calling and maps. 1.1.9 03/03/2025 Fixed an issue that prevented a small number of accounts from authenticating as expected Fixed an issue which resulted in a timer entry to not save as expected Removed the 250 character limit on Ticket Comments Add the ability to @mention techs from Ticket Comments 1.1.8 02/05/2025 Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat. Fixed an issue where long company names resulted in an error in Search. Fixed an issue where addresses weren't being fully displayed when creating a New Appointment. Fixed a condition that when met, prevented a Chat from being triggered from the Asset page. Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script Updated App Icon and Color Scheme. 1.1.7 01/22/2025 Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat. Fixed an issue where long company names resulted in an error in Search. Fixed an issue where addresses weren't being fully displayed when creating a New Appointment. Fixed a condition that when met, prevented a Chat from being triggered from the Asset page. Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script Updated App Icon and Color Scheme. 1.1.6 01/15/2025
Previous Versions
Here you can find the changelog of Syncro Mobile since it was posted on our website on 2026-02-13 15:16:05.
The latest version is 1.6.1 and it was updated on 2026-07-02 10:45:26. See below the changes in each version.
Syncro Mobile version 1.6.1
Updated At: 2026-06-29
Changes: Version History Bug fixes and stability improvements: resolved an issue preventing users from saving time updates on appointments, and fixed a stuck timer bug that was blocking technicians from starting new timers. 1.6.1 Jun 12 Full notifications system with home screen badge, unread count, and tap-to-navigate
Unified Dashboard Counters for a quick overview
Asset details now include Last User, Last Boot Time & Last Sync
Stuck ticket timer bug fixed — technicians can start new timers normally again
General stability and crash reporting improvements 1.6.0 Jun 11 Fix an issue preventing chats from showing in the Chat section 1.5.2 May 20 Fix an issue preventing chats from showing in the Chat section 1.5.1 May 12 Updated Appointments section to add Appointment Type and Location fields
Improved Ticket list chip rendering
Back End stability updates and fixes 1.5.0 May 7 Added bar code scan feature for searching Assets
Improved app startup time
Fixed an issue where a assigned End Users would appear blank after being deleted unexpectedly
Misc Bug and performance fixes
Please note we are continuing to further improve the Ticket Index display and sort performance 1.4.0 Apr 8 Added an Assigned End User field to the Asset Detail page
You can now search for Assets by End User name in the Asset section
Fixed an issue preventing Ticket Details from refreshing on Worksheet creation
Improved Appointment Creation flow
Updated Date Time Picker in Appointments 1.3.1 Feb 18 Fixed a bug that was causing sessions to end much sooner than they should be.
Performance fixes for the Appointments section
Backend stability fixes 1.2.1 Jan 16 Updated Ticket Sorting and Filtering to better align with web app
Improved Asset section scroll performance
Improved Alerts section scroll performance
The app will now remember account subdomain when session ends
Improved Ticket Index performance
Added Labor drop down selection to Timer Entry
Misc back end performance fixes 1.2.0 Jan 7 Added an Assigned Tech field to the Tickets-Create page 1.1.21 11/11/2025 Employee Time Clock functionality has been added to the Mobile which allows Techs to Clock-In directly from the Mobile App.
Performance Improvements to the Home Page. 1.1.20 11/04/2025 Improved Asset Detail page load
Improved Appointments page load
Made some UI adjustments on the Ticket Detail page
General Crash fixes 1.1.19 10/16/2025 Improved Ticket Comment UI to be more clear when a Customer or End User doesn't have an email address. 1.1.18 10/06/2025 We have introduced Ticket Worksheet functionality.
Fixed an issue where the 'Start Chat' button would become unresponsive.
Updated Ticket Detail load time and behavior.
Improved Ticket Comment UI to be more clear when a Customer doesn't have an email address.
Fixed misc crashes 1.1.17 09/29/2025 Fixed a case where certain types of Alerts could lead to the App Crashing unexpectedly
Updated the Alerts page to be more clear when there are no Open Alerts currently.
Fixed a case where ending a Chat wouldn't clear the Chat from the Open Chats screen.
Fixed some misc app crashes 1.1.16 08/22/2025 Dark Mode - Added Support for Dark Mode theming in the Mobile App
Fixed Misc App Crashes 1.1.15 07/30/2025 Added an Assigned Asset Section to the End User Detail page
Introduced Canned Responses to Ticket Comments
Add support for additional file type attachments (now includes: doc, docx, xls, xlsx, ppt, pptx, pdf, txt, mp3, wav, m4a, in addition to jpg, jpeg, png)
Updated Asset Online Indicator for clarity
Performance updates to Chat
Crash Fixes 1.1.14 07/01/2025 You can now create, view and edit End Users for Organizations
Fixed an over eager form validation
Fixed a login issue that could be triggered by an unexpected token expiration
Fixed a series of issues that could lead to app crashes 1.1.13 05/29/2025 Fixed an issue where editing a ticket in the Syncro Mobile App would clear the assigned End User. 1.1.12 05/13/2025 Updated Ticket Creation so that after creation, you are now sent to the new Ticket
Tapping on RMM Alert Notifications from the lock screen now correctly directs you to the corresponding Alert
Fixed some cased where Push Notifications were not firing as expected
Fixed some crashes in various areas of the app
Added Assigned End User field to Ticket Detail
You can now Clear, Search, and Assign End Users in Tickets
Added Assigned End User field to Ticket Create Page 1.1.11 04/15/2025 Fixed a case where the Customer Search could incorrectly show no results.
Fixed an issue where a Timer Entry would be created even when no minutes value was entered while creating a Ticket Note.
Fixed a flow where Custom Fields could not be filled out during Ticket Creation.
Fixed a case where navigating to Chats was not displaying Unread Chats as expected.
Fixed a case where the Asset list would not load as expected due to a fetch interruption.
Improved Chat module performance.
Fixed a series of crashes that could occur under certain scenarios.
Updated some UI elements on the Ticket Detail page.
Added Asset Names on the details of corresponding RMM Alerts.
Relocated Customer Search to Main Menu. 1.1.10 04/02/2025 Fixed a validation issue which could prevent Appointment creation.
Fixed an error that prevented the Chat page from updating with the latest Chat response without hard refreshing the page.
Fixed issue that could lead to Appointments seeming to duplicate on initial Index load.
Added Long Press, Copy-Paste function to fields in the app.
Added new icons near Phone Numbers and Addresses that will open the phones default apps for calling and maps. 1.1.9 03/03/2025 Fixed an issue that prevented a small number of accounts from authenticating as expected
Fixed an issue which resulted in a timer entry to not save as expected
Removed the 250 character limit on Ticket Comments
Add the ability to @mention techs from Ticket Comments 1.1.8 02/05/2025 Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat.
Fixed an issue where long company names resulted in an error in Search.
Fixed an issue where addresses weren't being fully displayed when creating a New Appointment.
Fixed a condition that when met, prevented a Chat from being triggered from the Asset page.
Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script
Updated App Icon and Color Scheme. 1.1.7 01/22/2025 Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat.
Fixed an issue where long company names resulted in an error in Search.
Fixed an issue where addresses weren't being fully displayed when creating a New Appointment.
Fixed a condition that when met, prevented a Chat from being triggered from the Asset page.
Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script
Updated App Icon and Color Scheme. 1.1.6 01/15/2025
Syncro Mobile version 1.5.2
Updated At: 2026-05-30
Changes: Version History Fix an issue preventing chats from showing in the Chat section 1.5.2 May 20 Fix an issue preventing chats from showing in the Chat section 1.5.1 May 12 Updated Appointments section to add Appointment Type and Location fields
Improved Ticket list chip rendering
Back End stability updates and fixes 1.5.0 May 7 Added bar code scan feature for searching Assets
Improved app startup time
Fixed an issue where a assigned End Users would appear blank after being deleted unexpectedly
Misc Bug and performance fixes
Please note we are continuing to further improve the Ticket Index display and sort performance 1.4.0 Apr 8 Added an Assigned End User field to the Asset Detail page
You can now search for Assets by End User name in the Asset section
Fixed an issue preventing Ticket Details from refreshing on Worksheet creation
Improved Appointment Creation flow
Updated Date Time Picker in Appointments 1.3.1 Feb 18 Fixed a bug that was causing sessions to end much sooner than they should be.
Performance fixes for the Appointments section
Backend stability fixes 1.2.1 Jan 16 Updated Ticket Sorting and Filtering to better align with web app
Improved Asset section scroll performance
Improved Alerts section scroll performance
The app will now remember account subdomain when session ends
Improved Ticket Index performance
Added Labor drop down selection to Timer Entry
Misc back end performance fixes 1.2.0 Jan 7 Added an Assigned Tech field to the Tickets-Create page 1.1.21 11/11/2025 Employee Time Clock functionality has been added to the Mobile which allows Techs to Clock-In directly from the Mobile App.
Performance Improvements to the Home Page. 1.1.20 11/04/2025 Improved Asset Detail page load
Improved Appointments page load
Made some UI adjustments on the Ticket Detail page
General Crash fixes 1.1.19 10/16/2025 Improved Ticket Comment UI to be more clear when a Customer or End User doesn't have an email address. 1.1.18 10/06/2025 We have introduced Ticket Worksheet functionality.
Fixed an issue where the 'Start Chat' button would become unresponsive.
Updated Ticket Detail load time and behavior.
Improved Ticket Comment UI to be more clear when a Customer doesn't have an email address.
Fixed misc crashes 1.1.17 09/29/2025 Fixed a case where certain types of Alerts could lead to the App Crashing unexpectedly
Updated the Alerts page to be more clear when there are no Open Alerts currently.
Fixed a case where ending a Chat wouldn't clear the Chat from the Open Chats screen.
Fixed some misc app crashes 1.1.16 08/22/2025 Dark Mode - Added Support for Dark Mode theming in the Mobile App
Fixed Misc App Crashes 1.1.15 07/30/2025 Added an Assigned Asset Section to the End User Detail page
Introduced Canned Responses to Ticket Comments
Add support for additional file type attachments (now includes: doc, docx, xls, xlsx, ppt, pptx, pdf, txt, mp3, wav, m4a, in addition to jpg, jpeg, png)
Updated Asset Online Indicator for clarity
Performance updates to Chat
Crash Fixes 1.1.14 07/01/2025 You can now create, view and edit End Users for Organizations
Fixed an over eager form validation
Fixed a login issue that could be triggered by an unexpected token expiration
Fixed a series of issues that could lead to app crashes 1.1.13 05/29/2025 Fixed an issue where editing a ticket in the Syncro Mobile App would clear the assigned End User. 1.1.12 05/13/2025 Updated Ticket Creation so that after creation, you are now sent to the new Ticket
Tapping on RMM Alert Notifications from the lock screen now correctly directs you to the corresponding Alert
Fixed some cased where Push Notifications were not firing as expected
Fixed some crashes in various areas of the app
Added Assigned End User field to Ticket Detail
You can now Clear, Search, and Assign End Users in Tickets
Added Assigned End User field to Ticket Create Page 1.1.11 04/15/2025 Fixed a case where the Customer Search could incorrectly show no results.
Fixed an issue where a Timer Entry would be created even when no minutes value was entered while creating a Ticket Note.
Fixed a flow where Custom Fields could not be filled out during Ticket Creation.
Fixed a case where navigating to Chats was not displaying Unread Chats as expected.
Fixed a case where the Asset list would not load as expected due to a fetch interruption.
Improved Chat module performance.
Fixed a series of crashes that could occur under certain scenarios.
Updated some UI elements on the Ticket Detail page.
Added Asset Names on the details of corresponding RMM Alerts.
Relocated Customer Search to Main Menu. 1.1.10 04/02/2025 Fixed a validation issue which could prevent Appointment creation.
Fixed an error that prevented the Chat page from updating with the latest Chat response without hard refreshing the page.
Fixed issue that could lead to Appointments seeming to duplicate on initial Index load.
Added Long Press, Copy-Paste function to fields in the app.
Added new icons near Phone Numbers and Addresses that will open the phones default apps for calling and maps. 1.1.9 03/03/2025 Fixed an issue that prevented a small number of accounts from authenticating as expected
Fixed an issue which resulted in a timer entry to not save as expected
Removed the 250 character limit on Ticket Comments
Add the ability to @mention techs from Ticket Comments 1.1.8 02/05/2025 Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat.
Fixed an issue where long company names resulted in an error in Search.
Fixed an issue where addresses weren't being fully displayed when creating a New Appointment.
Fixed a condition that when met, prevented a Chat from being triggered from the Asset page.
Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script
Updated App Icon and Color Scheme. 1.1.7 01/22/2025 Fixed an issue where a "New Chat" notification would take you to the Home Screen instead of the expected Chat.
Fixed an issue where long company names resulted in an error in Search.
Fixed an issue where addresses weren't being fully displayed when creating a New Appointment.
Fixed a condition that when met, prevented a Chat from being triggered from the Asset page.
Fixed an issue that prevented the Hour field from being edited in certain conditions when scheduling a script
Updated App Icon and Color Scheme. 1.1.6 01/15/2025 Added dedicated Asset section.
Added Asset detail information.
Added ability to search Assets.
Added the ability to search and execute scripts on Assets.
Fixed a bug with the address validation when creating appointments.
Fixed a behavior in Appointments that allowed a different customer to be selected than was attached to the ticket.
Fixed an issue that would cause a Customer's Company Name to not show when expected in the app. 1.1.4 12/05/2024 General Bug Fixes and Improvements
Fixed a case where disabling FaceID would not save as expected resulting in an error.
Fixed a case that prevented the iOS permission pop-up for using FaceID during biometric setup in Settings from appearing.
Fixed an error that would occur when entering unexpectedly large integers into Duration of Time Entries.
Updated the "Search Customer" page in Ticket Creation to improve performance and UX.
Updated the Chat's Page to better reflect when a user is viewing a filtered list. 1.0.12 11/18/2024
Syncro Mobile version 1.3.1
Updated At: 2026-02-18
Changes: Added an Assigned End User field to the Asset Detail page
You can now search for Assets by End User name in the Asset section
Fixed an issue preventing Ticket Details from refreshing on Worksheet creation
Improved Appointment Creation flow
Updated Date Time Picker in Appointments
Syncro Mobile version 1.2.1
Updated At: 2026-01-16
Changes: Fixed a bug that was causing sessions to end much sooner than they should be.
Performance fixes for the Appointments section
Backend stability fixes
Disclaimer
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