About

Meet Surface Impression

Since 2001, Surface Impression has worked with charitable, cultural, educational and other nonprofit organizations to transform their digital presence and practice. From museums and theatres to charities and campaign groups, we’ve helped hundreds of mission-driven organizations engage audiences, streamline operations and fulfil their purpose. With bases in Toronto, Brighton and New York, our multidisciplinary team brings both strategic vision and practical know-how to every project.

2001

Founded

3

International
Offices

500+

Projects

15

Countries

Navigate the digital landscape with confidence

We help you find your path through the complex digital ecosystem to clear, actionable solutions.

Through a collaborative discovery process that fosters deeper understanding of your unique organization and your specific audiences, we craft experiences that strengthen connection and drive engagement.

We help you establish the roadmap, skills and insights to advance your mission, and your strategic goals, through digital and data innovation. We collaborate to address your challenges and your opportunities, with responses that range from sophisticated integrated platforms through to simple but practical advice that contributes towards lasting impact.

Meet the team: find out about the people behind the work

Shelley Boden running in person website user testing with a screenreader user. Both are sitting at a shared office desk, smiling, with their laptops open in front of them. The test participant has one earphone in, listening to audio output (photo credit Myosotis Film and Photography)

Accessibility is the foundation of our work!

Guided by the principle of ‘nothing about us without us,’ we ensure the voices of users with disabilities are at the core of our practice, informed by both our team’s lived experience and our work with disability rights organizations.

While we build to WCAG 2.2+ standards, we know that true accessibility goes beyond technical checklists. Extensive user testing is essential for identifying and removing the many access barriers that automated checks miss.

Demonstration of a computer in Helsinki in September 1960. In the picture engineer L. Saari. JOKAHBL3E_A06:3 • Finnish Heritage Agency

Data to drive your mission

Transform scattered information into coherent, actionable knowledge. We provide data services and training that connect the dots between strategy, collection, analysis and action – helping you make evidence-based decisions and clearly demonstrate impact.

Terminál počítače • 1960s computer terminal - all in one unit • ME 127 • Poštovní muzeum (Postal Museum)

Creative website and application development

Our talented team will help you design and deliver websites, custom applications and system integrations or sector-specific productions such as cultural collections, online exhibits, in-gallery interactives.

Telephone repair centre. Different types of Siemens & Halske telephone devices at the telephone device repair centre.

Support for the long term

Join our network of cultural and nonprofit digital innovators. Beyond project delivery, we provide sustainable support that helps you maximize your digital investments as technology and audience needs evolve.

Service list

Seeking a supplier who can help with strategy, design, audiences, reporting, hosting, integration, fundraising and much more?

Have a project? Or just an idea?

Whether you’re still at an early stage in your thinking, or you’ve arrived at a fully formed project specification, or you’re somewhere in-between, we’re always happy to explore how you might create meaningful digital impact.