Effective Date: January 2023
Company: Supported Business Limited
Registered in England and Wales
Company Number: 08254365
Registered Office: Rivermead House, Bishop Hall Lane, Chelmsford, Essex, CM1 1RP, UK
Contact Email: sales@supportedbusiness.com
Website Development, Hosting and Maintenance Services
These Terms and Conditions apply to all website development, hosting and maintenance services provided by Supported Business Limited (“we”, “us”, “our”).
By instructing us to carry out work, accepting a proposal, or using our hosting or maintenance services, you (“Client”, “you”) agree to be bound by these Terms.
1. Our Services
We provide website design, development, hosting and ongoing maintenance services as described in your written proposal, quotation or service agreement (“Proposal”).
The Proposal forms part of the agreement between us.
Any work outside the agreed scope may require a separate quotation and written approval.
2. Client Responsibilities
To enable us to deliver our services effectively, you agree to:
- Provide required content, branding materials and access credentials promptly.
- Ensure you have appropriate rights to use any materials supplied to us.
- Review and approve work within a reasonable timeframe.
- Nominate a main point of contact for your project.
Delays in providing information or approvals may result in adjustments to timelines.
3. Website Development
We will deliver your website in accordance with the agreed specification.
Following delivery, you will have 14 days to notify us of any issues within the agreed scope. If no issues are raised within this period, the website will be deemed accepted.
Requests for new functionality or substantial changes after approval may be subject to additional charges.
4. Intellectual Property
Once full payment has been received, ownership of the final website design and bespoke code created specifically for you will transfer to you.
We retain ownership of:
- Our pre-existing tools, systems and methodologies
- Any proprietary code frameworks
- Third-party themes, plugins or licensed software
- Our hosting infrastructure
Third-party components remain subject to their respective licence terms.
Unless agreed otherwise, we may reference completed projects in our portfolio and marketing materials.
5. Hosting Services
Where hosting services are provided:
- We take reasonable steps to ensure your website remains secure and available.
- Hosting may rely on trusted third-party infrastructure providers.
- Scheduled maintenance and occasional downtime may occur.
We reserve the right to suspend hosting if:
- The website is used for unlawful purposes;
- It poses a security or performance risk; or
- Agreed payments are not made.
Upon termination of hosting services, website files will be made available on request once any outstanding amounts are settled.
6. Maintenance Services
If you subscribe to a maintenance plan, services may include:
- Software, theme and plugin updates
- Security monitoring
- Minor content amendments (within agreed limits)
- Fixes relating to existing functionality
Maintenance does not include:
- New features or development work
- Major redesigns
- Issues caused by third-party systems outside our control
- Recovery from hacking where recommended updates or security practices were declined
While we implement reasonable security measures, no website can be guaranteed to be completely secure.
7. Data Protection
Both parties agree to comply with applicable UK data protection legislation, including UK GDPR and the Data Protection Act 2018.
You remain responsible for:
- Your website privacy and cookie policies
- Ensuring lawful collection and processing of personal data
Where we process personal data on your behalf, we do so as a data processor.
8. Limitation of Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot lawfully be excluded under UK law.
Subject to this, our total liability arising out of or in connection with the Services shall be limited to the total amount paid for the relevant services in the 12 months preceding any claim.
We shall not be liable for any indirect or consequential loss. This includes, but is not limited to:
- Loss of profits
- Loss of revenue
- Loss of business opportunity
- Loss of anticipated savings
- Loss of data
- Loss of goodwill
- Business interruption
This applies even if such losses were foreseeable or we were advised of the possibility of them.
We are not responsible for:
- Changes in search engine rankings
- Failures or disruptions caused by third-party software or infrastructure
- Delays caused by you
- Cyber incidents beyond reasonable preventative measures
9. Termination
Ongoing hosting or maintenance services may be terminated by either party upon reasonable written notice, subject to any agreed minimum term.
Upon termination:
- Services will cease at the end of the notice period.
- Outstanding amounts remain payable.
- Website files will be made available upon request.
10. Force Majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including internet outages, cyber incidents, supplier failures or government action.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Updates to these Terms
We may update these Terms from time to time. The latest version will always be available on our website and will apply to ongoing services unless otherwise agreed.