Help
Tips, Hints, FAQ, Problem solving
Questions about the equipment: Scanners
DIY Scanners
We do not have instructions on how to position the cameras and the projector. Depending on the projector cameras and lenses used, the position may vary. We can recommend the RangeVision DIY 3D scanner community — there you can find useful information on building a scanner.
Yes, the DIY kit will work with a projector with a resolution of 1024×768.
The DIY version currently has a limit of 5MP for cameras — this is the only difference.
The DIY version currently has a limit of 5MP for cameras — this is the only difference.
Your computer does not have enough RAM. Increase the size of the swap file.
Yes, this feature is included in all new software versions starting from 2022 and is available when using any RangeVision scanner model.
No, it doesn't.
Cameras and projectors
The difference in the pre-adjusted focal length for the corresponding zones: M and L.
You will not be able to correct the focus yourself without disassembling the scanner and violating the warranty seal. It is best to send the scanner to us for repair.
Make sure that the object being scanned is at a working distance. You can read more about the definition of the working distance in the online help at the link.
If the object is located at a working distance, we recommend that you re-go through the process of configuring the scanner for the zone. Pay special attention to adjusting the focus of the projector.
If the object is located at a working distance, we recommend that you re-go through the process of configuring the scanner for the zone. Pay special attention to adjusting the focus of the projector.
The cameras are quite demanding on the stability of the USB connection. We recommend connecting the cameras directly, as connecting via the hub may cause a delay in the signal from the cameras. However, the cameras can also work via a USB hub - in this case, it is worth remembering the successful connection configuration and playing it back.
The turntable and the license key can be connected via the hub.
The turntable and the license key can be connected via the hub.
The computer probably has too weak a graphics card or video chip. We recommend installing the recommended graphics card.
At the moment, only the "Black backlight" option on the scan widget is available. This option does not turn off the projector completely, but significantly reduces the brightness of the backlight.
If you look at the calibration field from the scanner side and, for example, close the left camera with your hand, then if the cameras are positioned correctly, the left image should also change in the camera views. You can change the location of the cameras in the Hardware Settings on the Cameras tab.
License Key
The key will not be displayed as a flash drive. In the Device Manager, the key will appear in the Devices-HID section as a HID-compatible device defined by the vendor.
The license key number can be found in the main menu - in the "Help" section - "License". You can also view the License Key number and copy it to the activation message.
A possible reason that the License Key is not being determined is a conflict with one of the running services.
Previously, it was noticed that when disabling the MSI.Central Server service (process) and disabling memory integrity checking in the windows security settings: Windows Security > Device Security > Kernel Isolation (Turn off Memory Integrity), the License Key began to be determined.
Previously, it was noticed that when disabling the MSI.Central Server service (process) and disabling memory integrity checking in the windows security settings: Windows Security > Device Security > Kernel Isolation (Turn off Memory Integrity), the License Key began to be determined.
Yes, one License Key and the corresponding activation code can be used on any number of computers.
Yes, this is a standard authorization procedure. Follow the instructions in the prompt to get the activation code.
You need to get a new activation code. To do this, fill out the activation form or write to us at key@rangevision.com.
It is impossible to restore it, you will have to buy a new one from us and reactivate the software.
If the scanner is under warranty, the key is replaced as part of the warranty service. If the warranty period has expired, then a new key is purchased separately.
Questions about the equipment: Computers
Configurations and compatibility
Basic system requirements for RangeVision NEO and Spectrum:
It is recommended to use the Windows operating system 8.1 /10 . There are currently no versions of RangeVision software for macOS or Linux.
- at least 8 GB of RAM;
- Intel® Core™ i3/i5 1.8GHz (Broadwell-based or newer);
- Free HDMI output;
- for RangeVision NEO: 1 USB port + additional USB connector for the turntable. For Spectrum: 2 USB ports for cameras + 1 USB port for peripherals (included is a USB hub with 4 connectors).
It is recommended to use the Windows operating system 8.1 /10 . There are currently no versions of RangeVision software for macOS or Linux.
We can recommend the laptops we have tested: DELL G15 5510, model 4359 and ASUS TF Gaming A15, model FX506QM-HN 053.
RAM usage may be affected by the presence of other applications and system services that may consume resources. In some algorithms, the download may be related to the speed of working with the hard disk (for example, if there is not enough memory, the transfer from RAM to the swap file on the disk begins).
Set the value = 2 in the projector settings of the adapter.
We can recommend increasing the amount of virtual memory.
Or consider the option of working with the project in parts using the project loader (available in the program menu or in the context menu of the list of recent projects). Open a part of the project and then, through the project manager, alternate the parts of the project for the current work.
You can also use the simplification of the project in the program settings.
Or consider the option of working with the project in parts using the project loader (available in the program menu or in the context menu of the list of recent projects). Open a part of the project and then, through the project manager, alternate the parts of the project for the current work.
You can also use the simplification of the project in the program settings.
The accuracy and resolution data are specified in the technical specifications and depend on the scanner model and the configured scanning area. The specified values are achieved subject to the rules of calibration and configuration of the scanner.
It is necessary to calibrate before the first scan and when changing the scan area. The scanner can be de-calibrated during movement, as well as under the influence of heating and cooling cycles of cameras and the projector. Therefore, we recommend that you perform a full calibration at the beginning of each working day and after the scanner has been turned off for a long time (> 2 hours).
RangeVision scanners purchased from authorized dealers are guaranteed for 1 year.
Two connection ports for the video card are needed to simultaneously connect the monitor and the scanner projection module to the PC. In the case of a laptop, two ports are naturally not required, one is enough.
Wires and connection
The most common problem of disconnecting cameras is a lack of power supply. If a problem is detected, it is recommended to pay attention to the Windows power supply settings and prohibit temporary USB disconnection. It can also improve the stability of a USB hub with additional power.
Crashes and blackouts
Resetting the settings in IDS Camera Manager according to the instructions:
1. Double-click on the camera in the camera list.
2. Click on "No profile". The uEye Cockpit window has opened.
3. Click the Camera tab. Select “Reset to default settings”.
4. Click The File → Save Settings → Set of options to save settings.
1. Double-click on the camera in the camera list.
2. Click on "No profile". The uEye Cockpit window has opened.
3. Click the Camera tab. Select “Reset to default settings”.
4. Click The File → Save Settings → Set of options to save settings.
During the driver installation process, select 3. USB while determining the installation type. During the full installation (by default), an Ethernet driver is additionally installed, which may conflict with the driver already available in the system.
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